dkonofalski

Hi @reneesoffice!!

Yes, this site is setup exclusively so that we can create shortlinks to other pages so the main address just redirects to our main site. We’re using the Redirection plugin on everything so, if there’s something that we need to allow or disable for certain URLs, I can definitely do that.

Hi, @reneesoffice!!

Thanks for trying to dig into this with me. I appreciate it.

Here are some screenshots to respond to your question that way I don’t have to type out the URL. For some reason, any time I type out URLs on the WordPress forums, I get a spike in attacks and login attempts and WordFence notifications so, whenever possible, I try to avoid that now. Hopefully this is ok.

WordPress Settings/Site URL

Search Console

Webmaster Central

Let me know if you need anything else.

@reneesoffice – No luck. Still get the same error. Interesting note, however, is that I had left Site Kit enabled during the holidays and Search Console does have data being recorded on impressions and search results. Even after removing and resetting the property as directed above, it’s showing me data from the end of 2019…

If you need any more info or want me to try anything else, feel free to reach out – derek.konofalski[at]gilbertaz[dot]gov.

Hi, Renee!

Unfortunately, this didn’t resolve the issue. I’ve only ever verified through Site Kit so there weren’t any other verification methods on the site but I did remove the the property from Search Console, Webmaster Central for all Google accounts associated with the site, and then reset Site Kit. I then went through the process again and it completed successfully but then, as soon as the Dashboard shows up in Site Kit, it shows the same error:

“Data error in Search Console

User does not have sufficient permission for site ‘xxxxx://gxxxt.xx/’. See also: https://support.google.com/webmasters/answer/2451999.”

Let me know if there’s anything else that I can try.

Hi, James!

Is there any place that I can email or send you the URL directly? Otherwise, I can obfuscate it a little. I just don’t want to put it out there for crawlers or anything.

Hi, James!

1) I am not using a GSuite account for this. This is a free, individual Google account as far as I know.

2) I did. I saw in another thread that this helped someone out but, unfortunately, I get the same result even in private browsing/incognito.

3) The redirection plugin is just for shortlinks so it shouldn’t have anything to do with the http/https redirection. Since our WordPress URL and site URL are both set as https:// explicitly, it should be at the .htaccess level. Let me know if you still want me to disable the plugin to test something.

Thanks for the response. Look forward to finding a solution.

Adding on 1 more thing… In the Settings for Site Kit, it says that Search Console is connected and there’s a green checkmark and it shows the proper https:// URL. Clicking on the “See Full Details” link, however, shows the property as https://. I know that the new Search Console sees them as one and the same but I wonder if that is highlighting some kind of disconnect. My other properties for other sites which were manually set up all show https://

@beer – If you look at the content of your error message, it looks like you’re running out of memory for PHP. This is probably a limit imposed by your hosting provider. It’s not actually an issue with the plugin.

FYI, you’ve made that login information public. I hope that this user doesn’t have SQL access to any other databases.

1.) Weird since it’s still working for everyone else.

2.) Are you suggesting that the author of a plugin like this would be willing to risk their entire livelihood to install some kind of malware or compromise the security of your website somehow? That’s incredibly naive.

3.) I’m not the plugin author and, yes, you’re whining. They’ve been quite kind to you so I don’t know why it matters what you would or wouldn’t do for your clients.

4.) Uh huh, sure.

5.) By your own admission, you haven’t followed their troubleshooting steps to determine the cause of the issue so there’s neither honesty nor experience with their support in your case.

6.) There’s a reason you’re asked to change your theme. It’s to determine whether or not your theme is what’s causing the behavior in question. If you don’t try the plugin with a standard WP theme, there’s no way to determine the source of the issue. That’s fine if you don’t like that response but don’t claim that they’re not offering support. Disabling other plugins and using a default theme is *always* the first step in determining the root cause of any WP issues.

1) The support schedule is listed before you even make your purchase so I don’t see how that’s a fault of the plugin.

2) Most problems require the person to login to your install because 99% of issues are not with the plugin but with conflicts caused by things in your install. If you disable all other plugins and use a known working theme (like any of the default WP themes), this plugin will work. If you know anything about WP at all and how to resolve plugin conflicts, this plugin will work.

3) Different plugins have different features. I’m glad that other one works for you but that’s no reason to give this plugin such a bad review. The issue isn’t with the plugin, it’s with your install and posting bad reviews and replying to every forum post whining isn’t going to make that any better.

The endless loading isn’t an issue with the plugin, it’s because something in your site is overriding the default WordPress version of jQuery and is causing a conflict. You’ll need to either disable the plugin or theme that is overriding jQuery or set up a separate jQuery load for those plugins and leave the default WordPress one intact. You won’t get help setting that up here since it’s outside the scope of the plugin.

Hey, all!

Thanks for the quick response. I was able to figure out what the issue was. The theme that I was using had functions added to it that changed the permissions on Ninja Forms. I think it was attempting to give all users access to them but they weren’t set correctly. I was able to remove those and got it working fine and was able to use your docs to set them correctly. Thanks!

I’m also getting this same issue after adding new users (“Editors”) and using the recommended code snippets from Ninja’s main site to add permissions for those users.

@wfalaa – This is an option with the way we’ve modified this but, as the whole point of WF is to be security-minded, we’ve intentionally used the network_admin_url function (and, by extension, admin_url) to go to a 404 unless there’s an appropriate key supplied. We have tons of blocked attempts where people try to use this function to find the login/admin pages. It would be nice if WF would be able to default to this but give you an option to put in a custom address also.

Thanks for the link, though. I’ll try to figure out another solution on our end.