Update status not working

Hi ??

The messages that are displayed in the Shiptimize column relate only to communication between WordPress and the Shiptimize Application. They do not reflect the order status in woocommerce.

To configure what status you’d like to send back to woocommerce when certain events occur, go to your shop settings in shiptimize “settings” > “connect” > “shop details”

then choose a status under each even that you care about. By your description it seems like you’re looking for “What Status Will Be Set After Label Is Printed?”
if you want the tracking code to also be sent to woocommerce, check the “Update Track Code To Shop” checkbox.

If this does not answer your question please let us know what you are trying to do in more detail, ex. what status would you like to set in what moment of the shipment life cycle.

I have the “Update Track Code To Shop” checked at shiptimize, but are not sending to Woocomerce.

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Hi Ivo,

Just checked your keys and the stated callback url for app updates, is of the format
https://{yoursite}/wp/
I tried loading it and see this is no longer valid. Was your wordpress installed in a subdirectory when you configured shiptimize?

If that was the case, just delete the old keys, create new ones. Insert those in the shiptimize settings of your woocommerce and save a new token will be requested and the callback url will be sent.

If that was not the case, is there anything particular about your wordpress install that could explain why site_url() returns {domain}/wp/? Check what value is defined in your wordpress “Settings” > “General” under “WordPress Address (URL)” and “Site Address (URL)”

If none of these solve your problem please contact our support team and we’ll help you find a solution.

Thanks for your quick answer.

In my configuration I have:
WordPress Address (URL): https://{yoursite}/wp/
Site Address (URL): https://{yoursite}

I’m using Bedrock (wordpress boileplate), which is the reason of /wp/.

Any aditional information, please ask.

Fixed in 3.1.18.

bedrock uses different directory roots for wp-admin and other content. Therefore site_url() return the backend url which ends in /wp and get_home_url() returns the actual front end domain.

Create new keys and copy them to your shiptimize settings. Should send the correct url for updates to the api