site kit Stuck at “Checking compatibility

Same problem with me. i installed site kit but then i activated clodflare flexible SSL site kit started endless loop so google services no longer appeared in dashboard i tried to reinstall several times and now it says checking compatiblity.

• This reply was modified 4 years, 6 months ago by 445887485124.

anybody knows when the update of plugin is available? i hope they fix it all.

@tawfeqakas Sorry to hear you’ve been encountering issues during setup. There are some troubleshooting steps on the plugins website which you can try if not already attempted.

If the issue remains after following those steps please share your Site Health information and we can troubleshoot further

@levanii Thanks for the input. If you’d like to create a new support topic and share your Site Health information we’d be happy to look into your issue specifically, there may be differing reasons for encountering this issue.

@jamesosborne i tried everything, it is still says “checking compatibility”.
please find below my site health info.

### wp-core ###

version: 5.4.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /index.php/%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/gulfcent/public_html/wp
wordpress_size: 39.44 MB (41355577 bytes)
uploads_path: /home/gulfcent/public_html/wp/wp-content/uploads
uploads_size: 142.14 MB (149047754 bytes)
themes_path: /home/gulfcent/public_html/wp/wp-content/themes
themes_size: 30.83 MB (32328933 bytes)
plugins_path: /home/gulfcent/public_html/wp/wp-content/plugins
plugins_size: 112.38 MB (117834574 bytes)
database_size: 10.11 MB (10598880 bytes)
total_size: 334.90 MB (351165718 bytes)

### wp-active-theme ###

name: Porto Child (porto-child)
version: 1.1
author: P-THEMES
author_website: https://www.portotheme.com/
parent_theme: Porto (porto)
theme_features: post-thumbnails, title-tag, editor-style, automatic-feed-links, woocommerce, menus, post-formats, html5, wp-block-styles, responsive-embeds, align-wide, editor-styles, editor-color-palette, widgets
theme_path: /home/gulfcent/public_html/wp/wp-content/themes/porto-child

### wp-parent-theme ###

name: Porto (porto)
version: 5.3.1
author: P-THEMES
author_website: https://www.portotheme.com/
theme_path: /home/gulfcent/public_html/wp/wp-content/themes/porto

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.2, author: the WordPress team

### wp-plugins-active (11) ###

Contact Form 7: version: 5.1.7, author: Takayuki Miyoshi
Duplicate Post: version: 3.2.4, author: Enrico Battocchi
Dynamic Featured Image: version: 3.7.0, author: Ankit Pokhrel
Elementor: version: 2.9.8, author: Elementor.com
Elementor Pro: version: 2.9.4, author: Elementor.com
Porto Theme - Functionality: version: 1.6.1, author: P-Themes
Site Kit by Google: version: 1.8.0, author: Google
Slider Revolution: version: 6.2.6, author: ThemePunch
WooCommerce: version: 4.1.0, author: Automattic
WP-Live Chat by 3CX: version: 8.1.7, author: 3CX
WPBakery Page Builder: version: 6.2.0, author: Michael M - WPBakery.com

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.9.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.3.17 64bit
php_sapi: litespeed
max_input_variables: 3000
time_limit: 1000
memory_limit: 256M
max_input_time: 1000
upload_max_size: 32M
php_post_max_size: 32M
curl_version: 7.69.1 OpenSSL/1.1.1g
suhosin: false
imagick_availability: false
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.29-cll-lve
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/gulfcent/public_html/wp/wp-content
WP_PLUGIN_DIR: /home/gulfcent/public_html/wp/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.8.0
php_version: 7.3.17
wp_version: 5.4.1
reference_url: https://www.gulfcenter.co/wp
amp_mode: no
site_status: not-connected
user_status: not authenticated
active_modules: site-verification, search-console
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
search_console_property: none

@tawfeqakas thanks for the details! When checking your site, it does not appear fully secure with mixed content warnings.

I’m not sure if this is directly causing this issue, but Site Kit relies on your how your site is defined in the WordPress settings as well as where your site is currently available to add it to the service.

Could you fix those mixed content assets (they appear to be images served over https://) and attempt setting up Site Kit in an incognito browser?

Let us know if that helps!

@reneesoffice Thanks renee, i fixed the mixed content issue.

re-installed the plugin in an incognito tab,
unfortunately.. still having the same issue. “checking compatibility”.

@tawfeqakas thanks for reporting back. We may need to check with the team about your case. In the meantime, could you attempt this workaround which has helped some users:

1) From the WordPress dashboard under Settings > General, could you change the WordPress address and the Site address from https:// to https://. You may be logged out and prompted to log back in to your site. These are the settings.

2) Return to the settings, change the values back from https:// to https:// again.

3) Reset Site Kit and attempt the setup process again.

Thank you!

thank you @reneesoffice

I tried that already. it is not working. still showing “checking compatibility” message.
your support is highly appreciated.

@tawfeqakas Many thanks for providing an update. Can you please follow the steps below and inform me whether you’re able to proceed with Site Kit setup?
1. Reset Site Kit
2. Access Search Console, select the respective property and remove it (Settings > Remove Property).
3. Access your site from a browser incognito window
4. Attempt Site Kit setup once more

Let me know if the above works, if not we can test the same setup environment as your own while also checking with the team internally. To do so please also provide your current hosting provider.

i removed property from search console and added only domain without prefix. then i verified it. and tried activate site kit, but is’t stuck on “checking compatibility”
(i also removed site from adsense and google analytics).
error i get while setting up site kit: https://i.imgur.com/aTVJlEC.png

• This reply was modified 4 years, 6 months ago by 445887485124.

@levanii Thanks for keeping an eye on this thread, the problem seems similar. I’ll respond to you within your own support topic if thats ok. We can troubleshoot from there.

@jamesosborne thank you, still not working.

@tawfeqakas Thanks for the update. While we’re still investigating this issue one user with a similar setup was able to successfully connect using an alternate solution.

I’ll keep you posted here with any additional information.

@jamesosborne yes i checked that post. i dont have any SSL activated.

@tawfeqakas thanks for the info. We’ve checked on our side, and it seems something in your environment is blocking Site Kit from proceeding.

1) We’ve seen this occur in cases where there are mixed content warnings in the admin.

On the page where Site Kit is trying to check compatibility, could you check for any browser console messages?

2) Could you tell us which method you are using to serve the site over SSL? The site is only available over https:/// SSL from the front end.

Perhaps providing the values in your WordPress Settings under Settings > General would give more insight too.