Sign up button suddenly no longer works

Hi,

That form has a required name field which you’ve hidden with CSS. It worked before because none of the fields were set as required, but we had requests from users to make them required so their visitors can’t submit an empty form.

Instead of hiding it with CSS you can remove it with JavaScript.

jQuery(document).ready(function(){
    jQuery('#optinforms-form5-name-field').remove();
});

You can use a plugin like Custom CSS JS to add it.

Wait, so now I have to download a plug-in and install java script (which I barely even know what that is or how to do it) in order to fix a problem I never even had before??? I like your form but this has gotten way too complicated. I think I need to find another optin form.

Hi,

We’re here to help, so don’t worry. It’s a simple JS code, but if you don’t want to install a plugin we’ll figure out a different approach.

The reason we made the fields required to be filled in is to improve the plugin, since users asked for it and it does make sense to make sure the visitors fill in the form correctly before submitting.

We’ll add an option that allows disabling that “required” functionality. We’ll release the update in the next 14 hours or so.

I deactivated my form until we could resolve this issue and gave it two days. Just now I reactivated it and now the form doesn’t appear on my website at all! Just to be sure, I checked it in Safari, Firefox, and Chrome. I’ve never deactivated and then reactivated a plugin before. Is there something I’m supposed to do or check?
Thanks!

Hi,

As for the original issue, head over to WP Admin > Plugins, you’ll see an update notification ( version 1.2.8.9 ), proceed with the update.

As for it not showing up, it’s showing at the moment:

If you have a caching plugin it’s likely that it was serving a cached page from before you reactivate the plugin. But caching plugins usually clear cache on such events. In any case if you do have a caching plugin do the manual cache clear after updating the plugin.

Okay, so I’ve run the update and added the form back onto the site. And it appears to be working…however…after the customer has put in their email address and clicked the button, both on Firefox and Safari pop up with a “this is not a secure connection” notice. (Chrome does not.) I can’t imagine anybody’s going to continue with the sign up once they see that. I certainly wouldn’t. Is there something I can do to make that go away (i.e. make it secure)?

Yeah, the “Form Action URL” you added is https://, just change the start of the URL to be https://

Ah! Gotcha! I’ve just tried it and now we’re back in business. Thanks for your patience in seeing me through this. Much appreciated!

• This reply was modified 6 years, 4 months ago by duhaussie.

Happy to hear it’s sorted out. You’re welcome and thank you for your patience as well.

Hi, I’m having the same problem. I have version 1.2.8.9 installed. What are the next steps?
I’m having the option “Hide the name field” unchecked because I need only the email.
Here is my CSS:

#optinforms-form1-container {
margin: -15px auto 20px auto;
}

#optinforms-form1-subtitle {
font-weight: 700;
}

#optinforms-form1-email-field-container {
padding: 0 0 10px 10px;
width: 72%;
}

#optinforms-form1-button-container {
float: right;
padding: 0 10px 10px 0;
width: 25%;
}

#optinforms-form1 {
border-radius: 0px;
margin: 0 0 0 0px;
padding: 0px;
}

.optinforms-confirm-checkbox {
line-height: 16px !important;
}

Hi,

Sorry for the wait. It’s always best to submit a separate ticket instead of a comment on an existing ticket that’s marked as resolved. The tickets are ordered by date of submission so when there’s a new reply it doesn’t go to the top of the list. Would have seen it and answered much sooner.

Can you send over the the URL to the website? And if possible, please submit it as a separate ticket.