Popup Not Working on Mobile

BTW, I’ve tried all 3 (free version) load types (WP Ajax, Custom Ajax and Footer) again with no change.

It appears to be a conflict between SSL and non-SSL URLs.

If I am NOT logged in it doesn’t work at all on any browser.

If I am logged in it works with http: URL ONLY, not https:

I am using iThemes Security and have Force SSL for Admin checked.

Apologies, cache issue – common factor is being logged in makes popup work on both http: and http: URLs.

Have also just tested this hypothesis on mobile and it works if logged in but not otherwise…

Hey David,

Hope you’re well today?

I wasn’t able to see the popup when trying to check your site. Which display conditions are you using for this specific popup?

Please let me know ??

Cheers,
Bojan

Hi Bojan,

Thanks for the response. I am well.

Love the Popup plugin, just need it to work for my client! ??

I posted earlier, “…being logged in makes popup work on both http: and http[s]: URLs.”

It does not appear on any device if NOT logged in. Appears on all devices if logged in, http: and https:. Only issue is a SEC7111 with https: because the image src is http:.

The only popup condition is specific URLs – home page and another landing page. I’ve turned off all other conditions in Settings.

Cheers
David

Hey David,

Glad to hear that you like the plugin ??

After checking your site and the errors in the console this seems to be related to your server settings and max-length for allowed URLs having pretty low value. You can find more information about the error here.

Before changing this on your server or contacting your hosting provider to help you with this I’d advise first trying to deactivate any security/caching plugins to see if that will make any difference. If it doesn’t you can proceed with what I mentioned above.

Hope this helps ??

Cheers,
Bojan

Hi Bojan,

None of your suggestions should make any difference when the popup works fine when logged in? I am not going to waste time making those changes unless you convince me why they are relevant to not being logged in…

So what’s next?

Cheers
D

Hi Bojan,

This is the error that doesn’t appear if logged in:
GET https://www.goodthymegourmet.com.au/wp-admin/admin-ajax.php? lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:8 callback=po_dat…m=%2Fua.moc.temruogemyhtdoog.www%2F%2F%3Aptth&thereferrer=&_=1457126919713
send @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:8
m.extend.ajax @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:8
i @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
load_popup @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
init @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
t @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
n @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
(anonymous function) @ M9DPz0stAWLdgqJ8_axiGFfHUL88vyiloCi1uFi3IL-gtAAkWVCalJOZrJebmadjol9eoJuam5SaAuICAA.js:1855
j @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:5
k.fireWith @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:5
m.extend.ready @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:5
J @ lcvJCYAwEEDRhpIMkopEh2RCNmcR7F4FG_D2D-9HKIchXy5-4RslXhVDo-4WYDyl0o4MLH5WS9ShyGeDZmw4rW856BhV_k4PHNW…:5

I bet it has something to do with the http: in the callback but the source url is https:

Cheers
David

But that seems to be due to Contact Form 7.

Seems it’s just not executing the Ajax to set the _options so the popup is getting rejected.

OK, so it is because of cookies across https:// and https://. If I force SSL across the whole site it works fine logged in or not. You need to provide a solution for this…