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chefelizabethreese
(@chefelizabethreese)

1 year, 7 months ago
Hi- every time I try and open the plug in to create or even duplicate and edit a story the plug in keeps crashing and a comment populates that says something went wrong and to try reloading the page and report the problem. I’ve tried numerous times and it’s still not working. A lot of the features to create or edit a story are missing here as well. Can you please look into this? Thanks!
- This topic was modified 1 year, 7 months ago by chefelizabethreese.

Viewing 8 replies - 16 through 23 (of 23 total)

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Plugin Author Pascal Birchler
(@swissspidy)

1 year, 5 months ago

Hi there. Are these the console errors when you open the story editor in WordPress? It looks like you opened the console on Gmail instead.

Thread Starter chefelizabethreese
(@chefelizabethreese)

1 year, 5 months ago

My apologies, here is the updated link when the web stories plug in is open https://vimeo.com/871564037?share=copy

Thread Starter chefelizabethreese
(@chefelizabethreese)

1 year, 5 months ago

Hi- any updates , could someone please advise as it’s been weeks. Thanks!

Luckyna San
(@luckynasan)

1 year, 5 months ago

@chefelizabethreese

1.) Could you please update to Web Stories version 1.34.0 and see if this helps?

2.) I do see that your site is accessible via both http?and?https. You should really make sure that the?HTTP?version redirects to?HTTPS. If you go to WordPress General Settings, set the WordPress Address (URL) and Site Address (URL) to https://. There are also plugins like?Really?Simple?SSL?that can help achieve similar results.

Thread Starter chefelizabethreese
(@chefelizabethreese)

1 year, 5 months ago

@luckynasan @swissspidy that still didn’t work, the plug in is still crashing.

Luckyna San
(@luckynasan)

1 year, 4 months ago

@chefelizabethreese The original recording displayed console errors that indicate a misconfiguration with CORS. Without the correct HTTP headers set, the connection to CDN-hosted assets will be blocked due to?Cross-Origin Resource Sharing?(CORS). I suggest reaching out to your web developer or hosting provider for help as these types of configurations will vary from host to host and they can check for any related issues.

Thread Starter chefelizabethreese
(@chefelizabethreese)

1 year, 3 months ago

My site is set up as https also I haven’t changed anything on my site and I was able to use the plug in fine previously.

Thread Starter chefelizabethreese
(@chefelizabethreese)

1 year, 2 months ago

@luckynasan following up only message above.

Viewing 8 replies - 16 through 23 (of 23 total)

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