My website stopped working after installing the plugin

  • My website stopped working after installing the plugin 10Web Booster.

    The plugin is configured to work using the http protocol. My website is using the https protocol, that’s why it stopped working. Why plugin developers don’t know that all websites work on https protocol?

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  • Plugin Support narektorosyan

    (@narektorosyan)

    Hi @rest7800,

    My name is Narek and I am the Director of the Customer Care team. I am pleased to make your acquaintance, although I regret that it is under these circumstances. I sincerely apologize for any inconvenience you may have experienced.

    Please note that once you have enabled or disabled the test mode of the plugin, your website should no longer be affected. I would like to clarify that the issue is not related to your website loading with https://, as we have tens of thousands of websites that load with https:// and have not faced any issues. It is likely that one of our optimization techniques is conflicting with one of your plugins or theme and, therefore, causing the problem.

    We are here to help you identify the root cause of the issue and provide a solution. Therefore, we kindly request that you share your website URL with us so that we can investigate further and resolve your issues. Thank you for your patience and understanding.

Viewing 1 replies (of 1 total)
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