Mautic not fetching lists

  • Resolved cory1

    (@cory1)


    6 years, 10 months ago

    Hello,

    We love your plugin and would like to connect it to Mautic. We have followed all the steps and read your forums but are still not able to fetch the mautic lists.

    We have enabled the api settings and connected the Mautic correctly.

    Has this issue been resolved?

    Thanks,

    Cory

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @cory1,

    hope you’re doing good today! ??

    Could you try using your Mautic domain without https:// part and see if that makes any difference for you?

    Could you also let me know, are you trying with a self-hosted Mautic account or a free one? Please advise!

    Warm regards,
    Dimitris

    Thread Starter cory1

    (@cory1)

    Hello Dimitris,

    I hope your doing well as well.

    I have followed your steps and i am still not getting any lists fetched. I have tried the domain without https://, with https:// and with https:// and still no luck.

    We are using a self hosted Mautic account.

    Thanks,

    Cory

    • This reply was modified 6 years, 10 months ago by cory1.
    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @cory1

    I made a little test in a site of mine and seems to work well.
    https://monosnap.com/file/r82qrHbDR7l5YLB8787Yx4iKhabaIr
    Please keep in mind that you should also enable the HTTP Basic Auth in your Mautic configuration API settings, apart from API itself.

    Could you please perform a quick conflict test around this?
    You can either backup your site and deactivate all other plugins, also activate a default theme like TwentySeventeen and try again.
    Or setup a fresh WP site and install Hustle again, without any other plugin, and give this another try.

    If this continues, please send us an email via our safe contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: “Attn: Dimitris”
    – link back to this topic URL for reference

    Keep in mind the subject line as ensures that it gets assigned to me.
    Warm regards,
    Dimitris

    Thread Starter cory1

    (@cory1)

    Hello Dimitris,

    I hope all is well. I just checked and our HTTP basic Auth is enabled with our API.

    I will try to perform the test and get back to you.

    talk soon,

    Cory

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @cory1

    It’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back here, if more assistance is required and we can re-open it and continue troubleshooting. ??

    Warm regards,
    Dimitris

    Thread Starter cory1

    (@cory1)

    Not working still. Been working on GDPR sorry

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @cory1,

    I’m sorry to hear that. If you wish to further investigate this, please send us an email via our safe contact form
    https://premium.wpmudev.org/contact/#i-have-a-different-question
    using this template:

    Subject: “Attn: Dimitris”
    – link back to this topic URL for reference

    Keep in mind the subject line as ensures that it gets assigned to me.
    Warm regards,
    Dimitris

Viewing 7 replies - 1 through 7 (of 7 total)
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