Matomo not counting after last Complianz update

  • Resolved cruelly

    (@cruelly)


    3 years, 11 months ago

    Hello,

    after updating to 4.9.11 and now 4.9.12 matomo isn’t counting any visitors anymore. Also now I’m getting the “You have a duplicate implementation of your statistics tool on your site” warning for a few days regardless of having only Complianz adding the matomo script.

    I can’t seem to get it to work again while leaving Complianz active. Any help would be appreciated.

    • This topic was modified 3 years, 11 months ago by cruelly.

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @cruelly,

    Please change the URL of your Matomo script from https:// to https://.

    Under Wizard – Cookies – Statistics – Configuration. Insecure requests are blocked, let me know if this helps,

    regards Aert

    Thread Starter cruelly

    (@cruelly)

    Thanks for the quick reply.
    Matomo is counting visitors now but it seems without any kind of statics like landing page etc..
    I will check again tomorrow after some more visitors.

    Thread Starter cruelly

    (@cruelly)

    Not working. Counting doesn’t work and complianz still complains about “You have a duplicate implementation of your statistics tool on your site”.

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    HI @cruelly,

    If you have the Matomo plugin installed, please use:

    yourdomain.com/wp-content/plugins/matomo/app/

    and try again, I see index.php is added, which might be an issue.

    For the double statistics, I think this might be the trigger:

    <link rel=’dns-prefetch’ href=’//www.google-analytics.com’/>

    Which is in your page source, I can’t see where it’s coming from.

    regards Aert

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @cruelly,

    Any updates regarding this? Have you tried Aert’s suggestions concerning the Matomo plugin and the double implementation?

    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    @cruelly
    I’m marking this as resolved due to inactivity. Feel free to reach out if you require any further assistance, we would be glad to help.

    Kind regards,
    Jarno

Viewing 6 replies - 1 through 6 (of 6 total)
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