Canceled Orders Even w/ PayPal IPN = Success

When you look at the order which was cancelled, do you see any order notes r/e paypal IPN?

For both the 2 that canceled today, the note is:
“Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.”

On all my successful (smooth) transactions prior to today the notes are:
“IPN payment completed”
“Order status changed from Pending Payment to Completed.”

I also found this https://support.woothemes.com/hc/communities/public/questions/202742616-Receiving-PayPal-payment-but-order-appears-cancelled-

It looks like this is a problem for many and not just because of the new PayPal IPN.

If there are no notes about IPN, no IPN was received. So as far as the system is concerned, they were correct to be cancelled.

I understand it was not recieved; that is the problem.
My “Instant Payment Notification (IPN) history” log (in my account on PayPal.com) shows that the IPN was sent. Is there another explanation for the IPN not being received other than a WooCommerce bug?
I am here to ask for the answer from you because I believe this to be a WooCommerce bug. If this is not a Woocommerce bug, then can you think of any other reason why the IPN would not be received? If so, I will need to dig further to resolve the issue. The thing is, there have been no changes to my WooCommerce or to my PayPal Account settings. The settings have been the same for a year. I just don’t understand how a year of beautifully smooth transactions came to a halt so suddenly w/ this recent warning of the new PayPal IPN.

IPN can be sent, but that doesn’t mean its not blocked or ignored by your server.

– Go to your endpoint. Ensure its loaded correctly, without for example the URL changing protocol
– Enable logging in your paypal gateway settings then view the logs to check IPNs are being received
– Check the server error logs for fatal errors or memory errors

ah ha! Yes, looks like there is a problem here.

my current settings for Instant Payment Notification (IPN) on paypal.com under My Account > My Profile > My Selling Tools > Instant Payment Notifications:
Notification URL: https://yoursite.com/?wc-api=WC_Gateway_Paypal (w/ my domain instead of yoursite.com)
Message delivery: Enabled

I visited https://yoursite.com/?wc-api=WC_Gateway_Paypal (w/ my domain instead of yoursite.com) & the page returns “PayPal IPN Request Failure”

Here is where I found the URL to place in my PayPal setting over a year ago when I was having IPN issues: https://docs.woothemes.com/document/paypal-standard/ Under the pages section “The PayPal notification URL”

Has this notification URL changed?

P.S. I have now enabled logging in PayPal gateway settings, but I am guessing this will not help with current issues – only future events will be logged. Also, the server error log is clear of errors.

“PayPal IPN Request Failure” is correct if accessing the page directly.

Yes only future IPN will be logged, so monitor the next several IPN notifications. If one fails, look at the logs and see what is different e.g. payment status.

I will do this. I would like to leave this thread “not resolved” so that I may come back and update it when I have a log to look at. Thank you so much for taking the time to respond & I look forward to a solution!

Hi, we have had the same issue just a day after updating to the latest version.
(dont know if this coincidence?)
Anyway I tried to reproduce the situation.
The closest I got was, when I clicked to pay with paypal
and immediately clicked on (cancel order and return to website)
link, the payment went to awaiting payment and then went to processing 15 minutes later?

I have tried to do it many times again but cant get it to happen?
Dont know if this is part of the problem but it cant hurt to let you know my issue just incase its related?

However we have had one order do the exact same thing as explained by brookebot.

Thanks

I am having the same exact problem although it is with paypal advanced. 90% of my orders go through without a hitch but occasionally I am getting orders that get stuck in pending and then automatically change to cancelled even though payment was received. I find these the hard way when a customer emails me saying they got a cancellation notice but never cancelled. Did anyone determine if this was a woo issue or paypal?

@mike Jolley – I have the following note in my order:

“Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.” (7.19pm)

FYI the order time was 6.09pm – 1 hour 10 mins before the note was added, so it certainly seems to be timing out.

Paypal payment received.

I’m having the same issue. Ever since upgrading woocommerce yesterday my orders either stay at payment pending or cancelled even though they were actually completed in PayPal. I have checked my IPN which is set at “https://{{siteurl}}/wc-api/WC_Gateway_Paypal/” where {{siteurl}} is obviously my actual site url. I have also added API credentials and a PayPal Identity token neither of which have helped the situation. If I go to my IPN history page I see all of today’s transactions with a status of “retrying”. Some of which have “retried” over a dozen times. Has the IPN Notification URL format changed with this new update? The more I investigate this issue the more people I find with the same problem. If anyone has found a solution, please share. ??

@admench but if there was no IPN order note as well, the IPN ping didn’t come in. And the note itself states that the order was pending, not processing, so IPN didn’t trigger.