Not Resolved – API Request Error

Hi @osherezra3363,

Troubleshooting something like this can be technical in nature and we suggest asking your host or a 3rd party developer for help if you’re not comfortable running the following commands:

First – we need to see if your server can communicate using CURL directly with the Mailchimp API using the command below:

curl -v -X GET https://{$DATA_CENTER}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$API_KEY} Wrap

Please replace the $DATA_CENTER and the $API_KEY with your credentials. You can locate the $DATA_CENTER number in the URL, for example us19.

If you receive a valid response from the Mailchimp API, that helps us solve the first step of determining whether or not your server itself has been IP Blacklisted by the API gateway.

Once we’ve verified that you are able to make calls directly using CURL (not in PHP) – there might be an SSL handshake issue / OpenSSL / libCURL issue that might need to be addressed by your server admins . Judging by your error above, I have a feeling that this is what needs to be updated.

Please start by running that command – and report back. I look forward to hearing back from you.

Hi @osherezra3363, we just wanted to check back with you to see if this was still a problem with our latest plugin (2.1.17 at the time of this post). Please let us know when you get a moment, otherwise, we’ll be closing out this ticket for now. We’ll be happy to help troubleshoot further if necessary.

Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues and track existing ones.

Hi

I keep receiving the error “Mailchimp says: API Request Error – on 1634 in /home/qs6ip9k0qjax/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php” whenever I paste a new API key. I re-installed the plugin and tried multiple different API keys and there is always an API request error.

We are using WordPress 5.2.2 running Storefront theme.

Running PHP version: 7.2.19

Hi @allisonmiller, do you have the ability to perform the troubleshooting steps @kaymoore referenced? If not, you may want to try again in about 48 hours; the Mailchimp firewall may have temporarily blacklisted the server IP of your host.