502 Issue On Admin Settings Page

  • From WPEngine Hosting Provider Support

    It appears to the pardot plugin is causing these 502s. Its SQL queries are taking on average 5 times longer than other queries, inevitably being caught by our Long Process Killer (which kicks in after 60 seconds).
    As per the results from Query Monitor:

    We would recommend forwarding on the below information to the plugin developer:
    UPDATE wp_options
    SET option_value = ‘a:13:{s:11:\”auth_status\”;s:0:\”\”;s:9:\”auth_type\”;s:6:\”pardot\”;s:5:\”email\”;s:29:\”[email protected]\”;s:8:\”password\”;s:56:\”NACL::sYAXcO0lin4=::THENACL\”;s:8:\”user_key\”;s:32:\”THEUSERKEY\”;s:9:\”client_id\”;s:0:\”\”;s:13:\”client_secret\”;s:0:\”\”;s:16:\”business_unit_id\”;s:0:\”\”;s:8:\”campaign\”;s:0:\”\”;s:5:\”https\”;s:2:\”on\”;s:6:\”submit\”;s:0:\”\”;s:7:\”api_key\”;s:84:\”NACL::ZVirS32uvGY=::/ANOTEHRNACL\”;s:13:\”refresh_token\”;s:0:\”\”;}’, autoload = ‘no’
    WHERE option_name = ‘pardot_settings’ /* From [MYSITE.wpengine.com/wp-admin/] in [/nas/content/live/MYSITE/wp-content/plugins/pardot/includes/pardot-settings-class.php:1464] */

Viewing 6 replies - 1 through 6 (of 6 total)

  • Is there any traction on 502 errors? We’re seeing 502 when attempting to change our settings from Pardot to Salesforce SSO, but we’re stuck due to timeouts occurring when attempting to authenticate with Salesforce. We’re no longer able to load or access the https://{{our domain}}/wp-admin/options-general.php?page=pardot page any longer.

    Same here. I could access the settings earlier today, but then changed Pardot to salesforce SSO – I didn’t even save the changes. Just looked at what info I’d need – and when I tried to access the options again later today, I couldn’t access the settings any longer.

    @squiggy45 Im still having this issue too. Haven’t been able to access my settings since my previous post.

    I’m having this issue too. I changed my email address in Pardot and when I went to update it in Pardot plugin settings, it wouldn’t load after saving. Now I can’t access the page.

    Thread Starter Kevin Pirnie

    (@kevp75)

    From SalesForce Support:

    Good news! The root cause of this issue has been discovered and a fix ticket has been created for Engineering to address it — but there is also an easy workaround to bridge the gap for the time being.
    Root cause: This was caused by a recent code change to the plugin that prevented calls from going to the correct API version. If the Pardot account uses version 3 of the Pardot API (any account that does not have the “Allowing Multiple Prospects with the Same Email Address” feature enabled is on V3), the plugin still defaults to version 4 which eventually causes timeouts when attempting to pull information.
    I’ve created the following Known Issue so that you may track the fix from Pardot Engineering: https://trailblazer.salesforce.com/issues_view?Id=a1p4V0000003y4C. If you click “This Issue Affects me”, you’ll automatically be notified via email when this is resolved. That Known Issue also has workaround steps that should allow you to load up the settings for the time being.

    Fantastic! Thanks for the update @kevp75.

Viewing 6 replies - 1 through 6 (of 6 total)
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