Upload mp3 file not working

  • It is a great product, but I would like to upload my own audio. On your website, there is an Upload mp3 file button, but not matter what mp3 I choose, it fails after a couple of seconds. The status bar has a red vertical line on the left with the word Failed after it. I tried to send you and email and wrote on the forum, but you haven’t responded.

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  • Hi J,

    We’re very sorry to hear that you have been trying to get in contact with us!

    We’ll get onto this issue right away. May I just get some more details from you?

    I am right in thinking you are trying to distribute an audio file through the SpeechKit app, using the “recorded audio” option in the app?

    If you could also let me know your SpeechKit username, I can investigate this for you right away.

    Thanks!

    James

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