zududavid

Any update on this? Is this an issue with the plugin or mailchimp?

I’ve just tested with only Woo + Mailchimp for Woo plugins active (and up to date) on twentytwentyone theme with the exact code above in the functions.php and the issue persists. I still can add new tags however with the aforementioned setup.

Hi @ryanhungate , yes they are subscribed. Like I said I can add tags no problem by setting the tag status to ‘active’. But removing them does not work, which is unusual.

Hello Ryan – Sorry to bump this, it has been set as resolved but my issue is not. Please see my previous message.

Hello Ryan – Sorry if I’ve not been clear; I am a developer, and my issue is that I’ve been using the guide you linked, but the code example provided is not working. It IS adding tags no problem, but it is not removing them. Even using the exact example with the tag included does not seem to work.

function my_tags($tags) {
        foreach ($tags as $tag) {
        if ($tag['name'] == 'customer'){
            $tag['status'] = 'inactive';
        }    
    }
    return $tags;
}

add_filter('mailchimp_user_tags', 'my_tags', 10, 1);

The above should remove the tag “customer” from each woocommerce user in mailchimp after syncing, correct? This is unfortunately not working. Is there something I’m missing?

Hi Ryan – Thanks for your reply.

I don’t have any scheduled event, but the plan was to tell the client to click the big “RECYNC NOW” button before jumping onto Mailchimp to make sure it was up to date for the tags. However, my issue was that with the code, in the current documentation mentioned above, I am unable to remove existing tags. Can you confirm this is correct? Or am I able to do this with what is available?

Glad you liked the idea. Look forward to hearing.

Cheers.

I was on 5.3.X – updated to 5.4.2 and updated the plugin to 3.0.5 today and it seems to have been resolved with one of these. Thanks.

HI andrew, after some further testing, I believe this is actually due to me using a custom structure for the urls “/news/%postname%” – This is affecting the synced products. Is there a way to keep the structure and have the products work?

Hi Andrew, do you have any more insight on this?

Just the standard:

[wps_products]

Ok Thanks Andrew.

I have tried changing the url of the products pages to /our-products/ as well as /our-prods/ and neither are fixing the error. Is there something else I’m missing? My client is looking for this to be solved asap rather than waiting on the plugin update.

Thanks.