zpinkster

I was using a theme by Elegant Themes and needed to select the option “menu-order” on the Navigation > Pages tab in the epanel, for those that may run into a similar problem. Not a bug with either system – just a simple option requirement.

The fact is, when you release a faulty version, it breaks people’s sites and waste time. You compound that frustration by waiting “>24 hours” to acknowledge the problem, and then berate the users for being impatient.

It’s a solid little plugin when it works. It’s worth $10. But buggy updates and rude service make for unhappy, and vocal, customers.

And for the record, no one is “hard pressed to find products that sell for 10x the price.” If it’s true, just charge that and hire someone in customer support. Otherwise, take a lesson from the above. A simple, “Thanks for lettings us know, can you give me a little more information about your operating system, etc…” would have prevented this whole thing.

Check those timestamps again, bud.

My main beef is that you sent out a buggy update, which several people have made note-of on your forum with no response. Bad form.

Your own site states, “Our pricing is simply to [sic] low to include one-on-one support. If you require one-on-one support our per-incident rates start at $120/hour and requires pre-payment by credit card or PayPal.”

So our only other option is to comment on the forums, which lit up as soon as people started upgrading, and have received no response. Several outstanding issues now simply state, “I rolled back to 1.6.5 until the issue is resolved.”