ZoXx1991

Hey,
thanks for fast answer!

doesnt work ??

here is the shortcode:
[fileaway sub=”username” stats=”false” size=”yes” nolinks=”no” fadein=”opacity” fadetime=”2500″ flightbox=”pdfs” boxtheme=”silver-bullet” encryption=”yes” iconcolor=”red”]

Good morning!!

We use OsTicket v1.9.5.1 (1faad22)

Hey,
thanks for the fast answer!

we have checked all the basic and they should fit.

The user can login an list his tickets, but if he wants to open its status, he only gets the message: no ticket available.

But the user can open a new ticket without any problems so the DB setting and the login should work.

the interesting thing is, that if you try this in the wordpress backend, we can open an see what the customer wrote.

To explain it better I’ve upload two screenshots

https://www0.xup.in/exec/ximg.php?fid=89332643

https://www0.xup.in/exec/ximg.php?fid=12045163

thanks for your help!