Zotabox

We hope our FAQ was helpful. Please let us know if you have any other issues.

Facebook has not updated their ‘x’ button yet. We are at their mercy on this issue.

Hi,

Did you send us an email regarding your issue?

Hi,

We have updated our plugin. Please de-activate and activate your plugin again to fix the issue.

Also, refresh your website cache after activating your plugin again.

Sorry for the inconvenience.

Hi, we have fixed this issue. Please de-activate and activate your plugin again to update to our latest version.

Sorry for the inconvenience.

Hello,

Sorry for the problem.

We fixed the vulnerability as soon as WordPress notified us.

Please update our latest plugin version, de-activate and activate again to fix the problem.

You may need to refresh your website cache after you take the above steps.

Feel free to let us know if you need any further assistance.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.
• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Hi,

Our Facebook Chat plugin already use the latest Facebook SDK.

The warning may come from your other plugin or embedded Facebook script.

Please check.

Hi,

The live chat box used to come with an ‘x’ to easily close. Unfortunately, Facebook removed this ‘x’ and auto open the chat box. Zotabox can not override this, but we agree with you that the close box feature is now hidden and not obvious to visitors. Hopefully Facebook will add the ‘x’ button back soon.

Hi, the chat box is 100% controlled by Facebook. Zotabox can only display the icon.

This FAQ may also help you.

https://info.zotabox.com/ufaqs/the-chat-window-will-not-appear-on-my-website/

Good luck.

Hi,

Sorry, Facebook removed the ‘x’ close button and we can not override this. Your visitors can click on your icon or tab to close the button. Sorry we are unable to help in this matter. We wish you the best with your online store.

Thank you for your suggestions. If we get more requests for custom icons we will add them to our tools. You have 14 day free trial (unlimited visits) and a 30 day guarantee our tools we increase your sales.

I hope this information is helpful to you. Please enjoy your Zotabox tools.

This is a facebook thing. You need to have the fanpage inbox open in your browser to respond to messages, so not all admins have to have the fanpage inbox open.

All admins will receive notice of the new message and anyone can respond to it.

Thank you very much.

Currently, we are not translating Zotabox into other languages. Thank you for your kind offer.

Facebook requires a visitor to login OR create a new Facebook/Messenger account to contact you via our Facebook Live Chat. Facebook will automatically ask your visitor to create an account if they don’t already have one.