zohosalesiq

Hello!

First of all, you must generate a new code script for each additional website you want to put SalesIQ on, by going to Settings -> Websites -> Click ‘Create New’

Once done, you can set the chat window to either automatically operate in the language of the website it is being put on or manually choose from the list of languages offered, by going to Settings -> Websites -> Click the name of the website -> Choose ‘Live Chat Widget’ -> Click ‘Chat Window on the top left corner -> Configurations -> “Modify the Chat Window Language” as shown here.

FYI, only the languages listed in the drop-down are currently supported. If your website is built on one of the languages we’ve not yet made available – the chat widget will revert to the standard English language text.

Regards,
Kris | Zoho SalesIQ Team

Hello,

That information was already published and updated on our website and is available here – https://www.zoho.com/salesiq/gdpr.html

One can also visit this page: https://www.zoho.com/salesiq/help/ and look at the “FAQ” section embedded inside the chat window there, to view more information on this.

Regards,
Kris – Zoho SalesIQ team.

Hello!

Your question could not have been better timed as we actually are rolling several GDPR-oriented improvements and capability additions to SalesIQ over the next 24 hours (23rd May, 2018).

These improvements include the ability to display to your website visitors – via SalesIQ – a privacy notice or statement that lets you explain to them how you’re handling their data responsibly, the option to opt out of visitor analytics cookies, option to opt out of providing email address to start a chat, automatic masking of visitor IP addresses inside your account, automatic credit card number masking, User Access Control for exporting visitor data from inside your SalesIQ – among several others.

You can visit this page: https://www.zoho.com/salesiq/help/ and look at the “FAQ” section embedded inside the chat window there to view more information on this.

You can also email support[at]zohosalesiq[dot]com for specific information.

Regards,
Kris – Zoho SalesIQ team.

Hello Clifford,

It may be possible to hide the chat widget only for those users who are logged in, if you paste this hide chat widget API on every page a logged in user might access – https://www.zoho.com/salesiq/help/developer-section/jsapi.html#chat-button-visible.

However, loading the chat widget based on a visitor/customer’s role is something that we do not support right now out of the box. We can discuss suitable alternatives or workarounds that may apply to you if you contact us on live chat from here: https://www.zoho.com/salesiq/help/ at your convenience.

Regards,
Kris – Zoho SalesIQ Team.

Hello!

This is an unusual behaviour and we’d like to work with you to investigate this further. Please either email us at support[at]zohosalesiq[dot]com or visit our website: https://www.zoho.com/salesiq/help/ to use the live chat there during business hours.

Regards,
Zoho SalesIQ team.

Hello!

There are multiple reasons why the chat widget may not show on your website – especially if SalesIQ is able to track visitors normally but not show the chat widget alone.

Please go to SalesIQ Settings -> Websites -> Click the website name -> Make sure the ‘Live Chat Widget’ module is not disabled.

If that doesn’t restore your live chat right away, go to SalesIQ Settings -> Company -> Scroll down to the bottom of the page to ‘Hide Chat widget outside Business Hours’ and make sure it’s turned off.

Lastly, if you had chosen to use the ‘Tracking’ only SalesIQ code at the time of your initial setup, the code snippet on your website may be incapable of loading the chat widget. You will need to replace the code on the website, in that case.

Feel free to email us at support[at]zohosalesiq[dot]com for additional information.

Regards,
Zoho SalesIQ team.

Hello!

We’d like to clarify that when compared to the old version of SalesIQ’s script, in the new one everything except the getembeddetails is cacheable because getembeddetails needs to regularly fetch any changes made inside the account by our users – such as colour and other visualisation changes, settings and configuration related changes and so on.

But everything else is cached in the new version and it substantially improves load time performance on subsequent visits.

This is beside the fact that the SalesIQ is specifically designed to load only after all other elements on your website has loaded.

Also, SalesIQ is designed and marketed as an “integrated” app that offers both tracking and live engagement capabilities, rolled into one. This is why we only offer the option to “hide” the chat widget and not disable it completely.

We continue to regularly improve the performance of our script, whenever possible. We would also be willing to share details of how our script performs notably better than most of our competition.

Regards,
Zoho SalesIQ Team.

Hello Joseph,

We noticed that you contacted our support staff via live chat support last week, to discuss this same question. However, you got disconnected from that session and we were unable to reach you after that.

Please have your client contact us via live chat from here or via email ( at support[at]zohosalesiq[dot]com ) to check his SalesIQ account level configuration.

This is because, we suspect the live chat settings have not been configured correctly and can only be resolved by having someone with direct access to the account, so they can make the changes we recommend.

Regards,
Zoho SalesIQ Team.

Hello,

Yes, we’ve relayed your suggestion to the developers to make sure this message is displayed as an alert banner inside the SalesIQ Dashboard, in addition to the automated email that’s already being sent to the account owner.

We hope to deploy this update as soon as possible.

Regards,
Zoho SalesIQ team.

Hello!

As we’re unable to view your email address to check your SalesIQ account related information, we’re unable to confirm if you’ve really exceeded your monthly visitor tracking quota or you’re unable to see visitors due to an incorrect setting.

There is a limit on the number of visitors a SalesIQ account will track each month and this number varies based on your subscription, as detailed
here.

The visitor tracking limit is calculated on your daily, unique visitor traffic. In other words, visitors who revisit your website multiple times on a single day are counted as a single visitor.

However, once this limit has been exhausted, an automated email is sent to the account owner’s email address, notifying him about the situation and options to either upgrade or continue without visitor tracking until the next renewal date – when it’s reset.

A screengrab of such an automated email, can he seen here.

To set the record straight, we recommend that you email us at support[at]zohosalesiq[dot]com with your account information, so we can investigate further. We recommend against revealing such sensitive information on a public forum like this.

Regards,
Zoho SalesIQ Team.

Hello!

We’d like to point out that a ‘-‘ shaped button has already been provided on the top right corner of the chat widget to allow visitors to minimise the chat window, to get it out of the way. Hence, an additional ‘back’ button wasn’t necessitated.

To answer your other reservation – which you rightly guessed to be because of the challenges that a small sized mobile screen poses to us, we’d like to offer a purpose built SalesIQ API designed to hide the chat widget only for visitors on mobile devices.

<script type="text/javascript">??
$zoho.salesiq.ready=function(embedinfo){??
if (/Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent)) {?
$zoho.salesiq.floatbutton.visible("hide");??
}??
}??
</script>

We recommend using this, instead of the custom CSS you’re currently using. Do note that this API must be inserted *below* the existing SalesIQ code snippet already on your website, for it to work.

However, we will check with our developers to see whether an option to hide the chat widget on mobile devices can be provided on the SalesIQ’s user interface itself, for the sake of convenience.

Regards,
Zoho SalesIQ Team

Hi Jonathan,

Sorry for the inconvenience caused.

This issue has been fixed in the latest plugin version. Please update your plugin and check once again.

• This reply was modified 8 years, 3 months ago by zohosalesiq.

Hi Matteo,

I am sorry, it is not possible to segment internal wp user from visitors.

Regards,
Zoho SalesIQ team