zohosalesiq
Forum Replies Created
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Hello!
The values like “John Smith” and “Name” which we provided in the API are the samples. If you looking to pass the information from your website or database into SalesIQ dynamically, you have to pass the value from your own database or website instead of “John Smith” or “Name” in the API.
For eg, if you are using the WordPress login system, the value will be like this
<?php $current_user = wp_get_current_user(); ?>Please find the sample scripts below
Sample Implementation
$zoho.salesiq.visitor.name("<?php echo $current_user->user_login; ?>"); $zoho.salesiq.visitor.email("<?php echo $current_user->user_email; ?>");This will dynamically pass the visitors information to SalesIQ as soon as the visitor logs into the website.
Regards,
Aslam
Zoho SalesIQHello!
Greetings from Zoho SalesIQ team.
In order for you to pass the information of a visitor like name, email, phone etc. from your website login/database to SalesIQ, you need to use the SalesIQ API’s provided below.
$zoho.salesiq.visitor.name(“<Name>);
$zoho.salesiq.visitor.email(“<Email>”);
$zoho.salesiq.visitor.contactnumber(“< NUMBER >”);Sample Implementation:
<script> $zoho.salesiq.ready=function() { $zoho.salesiq.visitor.name("John Smith"); $zoho.salesiq.visitor.email("[email protected]"); $zoho.salesiq.visitor.contactnumber("1-541-754-3010"); } </script>These API’s will automatically fetch the information from the logged in customers and auto-populate it in the SalesIQ pre-chat form.
You can paste these API’s right below the SalesIQ code in your website for it to take effect. However, please note API’s will not be supported in the SalesIQ plugin in WordPress. If you are using the SalesIQ plugin in the WordPress, please deactivate it and paste the SalesIQ code along with the above API’s directly in the header.php or footer.php file.
You can go to Appearance -> Themes -> Header.php or Footer.php -> Paste the SalesIQ code along with the API’s in between the <body> and </body> tags.
Regards,
Aslam
Zoho SalesIQHello,
We do not load the following files from our end and suspect that these are from a different source. However, we would actually need to check at your website itself and your SalesIQ account and advise you.
Due to privacy and security risks, we’d advise against posting them here. So, please email your website URL and mention the email address used to register for SalesIQ to support[at]zohosalesiq[dot]com along with a URL link to this post for us to investigate and update you.
Regards,
Manikandan | Zoho SalesIQ TeamHello,
We’d like to jump on a screen sharing session at your convenience to investigate what kind of conflict, if any, there is between Elementor Page Builder and our SalesIQ WP plugin.
Please email support[at]zohosalesiq[dot]com with a link to this post along with your phone number and a few convenenient time slots.
Regards,
Kris | Zoho SalesIQHello,
It appears you have disabled the backend option that powers the code script that’s available on your website.
To fix it, please go to SalesIQ Account > Settings > Websites > On the far right corner of the website named “Openvault1” > Click the ‘eye’ shaped symbol to reactivate it.
The Chat widget on your website should then begin working again!
Regards,
Kris | Zoho SalesIQ TeamHello!
Zoho SalesIQ has been tested and validated to work fine on WP V5.2.2 and we will soon be updating our plugin compatibility description to reflect this.
And we’re also compatible with PHP framework too, although SalesIQ hasn’t been tested for compatibility with this specific version (7.3). Nevertheless, we haven’t seen any conflict with users of the previous versions thus far.
Regards,
Kris | Zoho SalesIQ Team.Hello there,
We would actually need to check your website itself and your SalesIQ account. Due to privacy and security risks, we’d advise against posting them here.
Please email your website URL and mention the email address used to register for SalesIQ to support[at]zohosalesiq[dot]com for us to investigate.
Regards,
Kris – Zoho SalesIQ team.UPDATE – II:
We’ve now made updates to SalesIQ to significantly improve scrolling performance by using ‘Gator’ for Event delegation in our javascript.
Regards,
Kris | Zoho SalesIQUPDATE:
As for your first question, we are using jQuery for bind elements for now. As of now passive events are not supported in jQuery due to a known issue in it.
We will examine if there’s any way we can work around this and if so, will update this thread subsequently.
Regards,
Kris | Zoho SalesIQ- This reply was modified 6 years ago by zohosalesiq.
Hey there,
Thank you for reporting this. This would be the first time we’re seeing an issue with a specific theme on WordPress and so would like the chance for a closer inspection.
Please contact our staff at support[at]zohosalesiq[dot]com by mentioning this Forum post and we’ll schedule a remote screen sharing appointment at your convenience to investigate this further and determine if there is any conflict between this theme and elements of our script/plugin.
Regards,
Kris | Zoho SalesIQ TeamHello there,
1) Our team of developers will look into this one and we’ll update this answer once they have completed their analysis.
2) FYI, document.write() was included to facilitate the ability to switch SalesIQ from a Floating type chat to a fixed, button type widget.
If you’re among the majority of users who prefer the Floating type widget that can scroll up and down a page based on the page scroll, you can remove this part of the script: d.write(“<div id=’zsiqwidget’></div>”); from your SalesIQ script and test it again.
This will not impair your SalesIQ’s functioning in anyway except the inability to switch to a . button type widget as mentioned earlier.
Regards,
Zoho SalesIQ Team.Hello there!
SalesIQ is designed to intercept and collect information from successful webform submissions even from non-Zoho forms such as Contact Form 7.
The minimum requirement for this to happen is for the Name and Email Address attributes of the form to match the prescribed format ‘readable’ to SalesIQ. While modifying these attributes for that specific Support Form is one possibility, we wouldn’t recommend doing that.
Instead, please paste the following API on the specific page where the Support Contact Form is available, to disable SalesIQ tracking on that page alone. Without tracking, SalesIQ won’t collect and submit data from form submissions there.
<script> $zoho.salesiq.ready=function(embedinfo) { $zoho.salesiq.tracking.off(); } </script>Note: The API must be pasted below the existing SalesIQ script that’s already there on that specific page, to work. Here’s a help document on this.
Regards,
Kris | Zoho SalesIQ Team- This reply was modified 6 years, 3 months ago by zohosalesiq.
Hello,
Based on preliminary investigation into this, we’d like to clarify that we do not use the get_items() function anywhere. FYI, the functions we use are:
add_action ,wp_get_current_user ,is_user_logged_in ,get_option ,plugins_url ,WP_User .So, this error could not have possibly been triggered by the Zoho SalesIQ WP plugin nor our script there. To investigate this further and be able to state our findings with greater confidence, we request you to forward the entire error logs in an email to support[at]zohosalesiq[dot]com by referencing this WP Forum post or the Reference ID – #26658178 .
Regards,
Kris | Zoho SalesIQ TeamForum: Reviews
In reply to: [Zoho SalesIQ - Live chat, chatbots, and visitor tracking] Superb SystemHello!
Thanks so much for sharing your love for Zoho! We’re sure the WordPress community can use some of this ‘wisdom’ you’ve shared with us today to try out Zoho CRM and Zoho SalesIQ to improve their business conversions and close more deals!
Thank you once again and all the best in all that you do.
– With love from all of us here at Zoho!
Hello there!
I’m glad to hear that.
Feel free to connect with our friendly Support staff by emailing support[at]zohosalesiq[dot]com for any assistance in the future!
Regards,
Kris | Zoho SalesIQ Team