zohosalesiq

Greetings from the Zoho SalesIQ team!

We understand you enabled the option “Restrict this code to be used in multiple websites” inside the SalesIQ Brand settings and did not enter your Website URL, which caused the issue. So, just by entering your main Website URL page, the chat widget is now loading on all the pages of your Website.

For further assistance, please write to us at?[email protected]?from your registered email address.

Regards,
Mani
Zoho SalesIQ

Hello Hrithikballal,

Greetings from the Zoho SalesIQ team.

Checking the error on our side, we’ve identified that you have activated the Zoho SalesIQ plugin on your WordPress, but it looks like you are yet to add the SalesIQ widget code URL to the plugin. Since the plugin is empty without the SalesIQ URL, this error is occurring. To resolve this, we request you to go to SalesIQ Settings -> Brands -> choose the brand -> Installation -> Website -> Copy the SalesIQ widget code URL for WordPress displayed and add it to the SalesIQ Plugin in WordPress. Once added, save the changes and it will activate the SalesIQ on your website, and the errors will also be removed.

Also, we are working on a new update on our side and that will be released soon. Once the update is released, it will stop the errors permanently on WordPress if the SalesIQ URL is yet to be added.

Regards,
Aslam – Team Lead
Zoho SalesIQ

Hi Vikas,

Greetings from the Zoho SalesIQ team!

We might require a screen-sharing session to debug live along with our WordPress experts to advise you on this case. So, please drop an email to [email protected] from your registered email address with SalesIQ app for us to schedule a session and assist you accordingly.

Regards,
Mani
Team Zoho SalesIQ

Hello!

Greeting from the SalesIQ team.

You can use the SalesIQ API provided below to hide the chat widget on specific pages of your website.

<script type="text/javascript">
$zoho.salesiq.ready=function(embedinfo)
{
if((window.location.href == "URL1") || (window.location.href =="URL2"))
{
$zoho.salesiq.floatbutton.visible("hide");  
}
}
</script>

Kindly, add the checkout and payment URL instead of URLs 1 and 2 to the API and add the entire API below the existing SalesIQ code on the SalesIQ plugin. This will ensure the chat widget is hidden on those two pages and get displayed on all the other pages.

Regards,
Aslam | Zoho SalesIQ

Hello Tryabp,

The value “<?php echo $current_user->user_login; ?>” shared on the respective post was an example and it’s not the default in WordPress. If you are storing the values like name, email, etc. on your WordPress database and not sure what’s the name of the stored variables, please get in touch with the WordPress team or your web developer to get further assistance.

Regards,
Aslam
Zoho SalesIQ

Hello Erwin,

Greetings from the SalesIQ Team!

SaleIQ has direct integration with Google Tag Manager and Google Analytics. So, it is possible for you to use the GTM to embed the SalesIQ code on your website and also to track the live chat events in Google Analytics. kindly refer the help docs hyperlinked.

If you have any other queries with SalesIQ, please drop an email to [email protected] and we would be able to assist you with it further.

Regards,
Aslam|Team SalesIQ

We would request you to drop us an email to [email protected] and we can connect over a session to analyse the exact cause and help you fixing it without breakage to any plug-in installed.

Regards,
Mani
Team Zoho SalesIQ

We are sorry, if you had any inconvenience in adding the SalesIQ script to the plugin and activate it. But, we would like to inform you that our WordPress customer are able to install the Live chat and Tracking on the newer versions too without any issues.

Before we conclude, where or what exactly is the issue, Please write to us from your registered email address to [email protected], we can connect over a Meeting to address your concern and help you fix it completely!

We also thank you for taking the time to share the feedback about other Zoho apps and I shall pass it across to the teams.

Regards,
Mani
Team Zoho SalesIQ

• This reply was modified 3 years, 12 months ago by zohosalesiq.

Hello Bouganim,

Please write to us from your registered email address to [email protected], we can connect over a Meeting to address your concern and help you fix it!

Regards,
Mani
Team Zoho SalesIQ

Hello there!

Greeting for Zoho SalesIQ team.

We thank you for the suggestion you provided, but we are already working on the localization for the SalesIQ WordPress plugin and it will be available in the future.

Regards,
Aslam
Team SalesIQ

Hello Manuel,

We request you to write to us at [email protected] from your registered email address to check your SalesIQ account and assist you further with this.

Regards,
Aslam
Team SalesIQ

Hello!

We’re happy to inform you that this issue has been fixed in our side and the State and City information are getting displayed properly for all the chats in SalesIQ.

For further assistance, please drop us an email at [email protected] from your registered email address.

Regards,
Aslam
Team SalesIQ

Hello!

Activating and adding the live chat code in the SalesIQ plugin will by default enable the live chat on all the pages of your website. In case, if you wish to hide or show the live chat widget in specific page(s), you can use the SalesIQ API to achieve it.

Please find the API below

<script>
$zoho.salesiq.ready=function(embedinfo)
{
if(window.location.href.indexOf("PAGE URL") != -1)
{ 
$zoho.salesiq.floatbutton.visible("hide/show"); 
}
};
</script>

Kindly enter the URL of the page in which the live chat widget should be displayed or hidden in the API and paste it below the SalesIQ code in the plugin. This will make sure the chat is displayed/hidden on that page.

Regarding your second query with Watson Assistant, we request you to send an email to [email protected] from you registered email address to check this further and assist you with it.

Hello!

Seems like you have modified your comment. So, we assume the reported issue is now fixed at your side.

If there is anything at all, feel free to write to us at [email protected] or connect with us via live chat (24×5) by clicking the dropdown located at the top right-hand corner of your SalesIQ dashboard, next to your name and choose ‘Ask for Help.’

Sincerely,
Andre | Zoho SalesIQ

Hello!

SalesIQ’s live chat widget has the ability to load the widget language based on the language selection done by the visitors in the website. Also, you mentioned that your website has the auto translation option in which the visitor will be provided with the option to select ‘English’ or ‘French’. So, if the visitor selects ‘English’, the content in the chat widget will load in English. In case, if the selection is ‘French’, the chat widget will load in French.

There is no need to add separate SalesIQ scripts or plugin, you can just go to SalesIQ Settings -> Websites -> select the website -> Live Chat Widget -> click on ‘Chat Window’ on the top left corner -> Configurations -> Modify the Chat Window Language -> select as ‘Website language’. This will make the content in the chat widget/window to load based on the website language.

Also, you can use this API to set the chat widget/window language.

Regards,
Aslam | Team SalesIQ