zmrunal20
Forum Replies Created
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Hello,
Updated 2.8.5 version and checked again with new record but still facing same issue.
Hello,
I did above things in my code but still facing same thing.
please see the screenshot. https://ibb.co/6nTFMyF
you can see all threads have same messages reflecting every time.
Hello,
No not clicked multiple times on the ticket reply button.
Above Settings are already set what you suggested.
Please see this another screenshot to more clear.
https://ibb.co/brKtjjR
There are two roles in this scenario.
1) Subscriber ([email protected])2) Administrator([email protected])
Now, in screenshot you can clearly seen 1st and 3rd requested by Subscriber and 2nd and 4th requested by Administrator.
you can see all texts are repeating again and again. every time whatever I am requesting both side its added in all thread so subscriber will confuse
So it should come only one time or admin side thread is better that’s why we need over here.Can we call admin ticket thread on front side (ticket detail page)?
Because we can also identify which one is mine request and which one is admin request/answer.
You can see this. Need https://ibb.co/jHC01b6 to front side. Is this possible?
- This reply was modified 1 year ago by zmrunal20.
Hello,
I have uploaded screenshot of my issue. Actually, thing is that we need only display over there single thread. Currently Unnecessary repeating thread is coming. Please check screenshot.