zmahmood

is there any chance that this error could be due to caching ?

here i have reuploaded and test the image

https://snipboard.io/20hTja.jpg

here is the screenshot of the console

https://snipboard.io/30srBY.jpg

here first we receive the blank error message then after again pressing the place order button receive the session expire error i have attached the error screenshot

https://snipboard.io/MJCk9N.jpg

4 to 5 months ago when this error occur i deleted my old orders and then this error message is disappeared today again i have deleted my orders i hope maybe this will resolve my issue

i am still having the issue here is the fatal error log of 18-05-2022 there is no error detail after that

2022-05-18T05:38:37+00:00 CRITICAL Uncaught Exception: Job data key "requests" not set in /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/Sync/Background.php:69
Stack trace:
#0 /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/vendor/skyverge/wc-plugin-framework/woocommerce/utilities/class-sv-wp-background-job-handler.php(588): SkyVerge\WooCommerce\Facebook\Products\Sync\Background->process_job(Object(stdClass))
#1 /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/vendor/skyverge/wc-plugin-framework/woocommerce/utilities/class-sv-wp-background-job-handler.php(168): SkyVerge\WooCommerce\PluginFramework\v5_10_0\SV_WP_Background_Job_Handler->handle()
#2 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): SkyVerge\WooCommerce\PluginFramework\v5_10_0\SV_WP_Background_Job_Handler->maybe_handle('')
#3 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_ in /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/Sync/Background.php on line 69

one more thing when this error happen his order is placed on back end but on front end he receive this blank error red line.

as per Developer there is no issue with the template and he was unable to replicate the error. as i am monitoring the error is the error still exists then i will create a new support ticket. one question is there any chance it is cause by server resources?

i’m coordinating with the developer i will let you if the issue resolve after that or no

ok i will contact him and update you if the error still exists after resolving template issue

issue did not happen always only 2% to maximum 5% customers receive the error some times only. i have done the conflict test last time. i did not receive any complain for 3 to 4 days after that i started receiving complains again now.

error log

2022-05-08T23:23:48+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php:37
Stack trace:
#0 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(349): tokoo_cart_link()
#1 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_cart('')
#2 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#3 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#4 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(229): do_action('tokoo_header_ic...')
#5 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_icons('')
#6 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#7 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#8 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/te in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php on line 37

Sure i will update you again if the same error occur. So what now can i close the ticket? Thanks for your support.

One more thing i am Also received Duplicate Order. Mean same information same products and two orders for customers. Can i share anything here or create a new ticket for it.

Roxanne yes i haved mentioned shipping methods in enable for shipping method for Cash on Delivery which i have removed now.

here is the error log

2022-04-26T09:24:30+00:00 CRITICAL Uncaught Exception: Job data key "requests" not set in /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/Sync/Background.php:69
Stack trace:
#0 /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/vendor/skyverge/wc-plugin-framework/woocommerce/utilities/class-sv-wp-background-job-handler.php(588): SkyVerge\WooCommerce\Facebook\Products\Sync\Background->process_job(Object(stdClass))
#1 /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/vendor/skyverge/wc-plugin-framework/woocommerce/utilities/class-sv-wp-background-job-handler.php(168): SkyVerge\WooCommerce\PluginFramework\v5_10_0\SV_WP_Background_Job_Handler->handle()
#2 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): SkyVerge\WooCommerce\PluginFramework\v5_10_0\SV_WP_Background_Job_Handler->maybe_handle('')
#3 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_ in /home/zahrasto/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/Sync/Background.php on line 69

2022-05-07T16:34:11+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php:37
Stack trace:
#0 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(349): tokoo_cart_link()
#1 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_cart('')
#2 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#3 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#4 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(229): do_action('tokoo_header_ic...')
#5 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_icons('')
#6 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#7 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#8 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/te in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php on line 37

2022-05-08T23:23:48+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php:37
Stack trace:
#0 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(349): tokoo_cart_link()
#1 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_cart('')
#2 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#3 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#4 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/template-tags/header.php(229): do_action('tokoo_header_ic...')
#5 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(307): tokoo_header_icons('')
#6 /home/zahrasto/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#7 /home/zahrasto/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#8 /home/zahrasto/public_html/wp-content/themes/tokoo/inc/te in /home/zahrasto/public_html/wp-content/themes/tokoo/inc/woocommerce/template-tags/header.php on line 37

error occur when someone click on the check out button after providing his information. it happens some times only not oftenly. i will update you when ever i receive complain again regarding the error. because i am not sure how and when and what is the cause of the error. but it occur when some click on place order page after providing his complete details.

error did not always occur it happen some times to my customers or to the support staff.

my site is
https://zahrastores.pk/