zio

Having issues both android chrome and ipad/iphone safari. Can’t seek and videos will only play partway through and then stop and sometimes freezes up the browser. Using handbrake for encoding, have tried multiple settings including iphone format with web optimized enabled. Have also tried the youtube encoder.

What email can I send the username a password to so you can look at the videos? Thanks so much!

I followed all the steps on https://s3bubble.com/documentation/ to try to get the videos to play on ios to no avail. I even put the big bunny video that was recommended on your site. That actually worked… Can I send you a video that I’m trying to get to work and you see if you try to encode it with handbrake and see if it works? I’m desperate.

Also, I’d be more than happy to pay for the Pro plan for expert support if needed. I run a streaming video course so would like to get the videos to work on ipad/iphone/android as many of my customers use these devices. Thanks so much.

Hi Sam. Thanks for the quick reply. I attempted the youtube encoding. The video was stopping around 18 min out of 30. Now it stops at about 27 min out of 30. Still not sure what the issue is. I’m using RTMP. Any additional suggestions would be much appreciated. The file size is around 50 megs with total time around 30 minutes. I have multiple mp4 files that are doing the same thing. It works fine on desktop browsers, just has issue with mobile browsers. Thanks!