Zach H

Hi @sandradrz,

Downloadable is an attribute for the product and enabling it will not cause any problems. It will provide an option to upload a file but you don’t have to add a downloadable file.

Using it, along with the “Virtual” attribute will allow WooCommerce to automatically “complete” an order with that product, bypassing the “processing” status. It assumes there is no shipping phase. https://docs.woocommerce.com/document/digital-downloadable-product-handling/#section-5

Please let us know if you have any questions!

Hi there,

I believe the report data is cached as transients. Go to WooCommerce>Status>Tools tab, and click “Clear transients” for both WooCommerce transients and Expired transients.

Please let us know if you have any questions!

Hi Nico,

Typically a Free Trial period is associated with the subscription product itself so that the subscription renewals can start once the Free Trial period is complete. A $0 product with a Free Trial period will renew for $0, as you have experienced.

What subscription frequency do you want to offer after the Free Trial is complete? Monthly? Yearly?

One option could be to set up 2 products and offer each with a 14-day Free Trial period.

– Monthly subscription with 14-day Free Trial
– Yearly subscription with 14-day Free Trial

Enable the $0 Initial Checkout feature, as described here:
https://docs.woocommerce.com/document/subscriptions/version-2-5/#section-2

Since you will not be collecting the payment details at checkout, the subscriber will have to pay for the subscription in their My Account page once the Free Trial period is complete. When the trial period completes, the subscription will generate a Pending Payment status order to pay for the first subscription renewal. An email notification will be sent to the customer with a link they can follow to Pay for the subscription order. The payment method will be saved to the subscription to process the next renewal automatically.

Let us know if you have any questions.

Hi there,

That is not the expected behavior of the “Sold individually” inventory setting. If you attempt to add another item, it should display a notification “You cannot add another “YOUR PRODUCT NAME” to your cart.”, like this https://d.pr/i/YajjDZ

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:
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• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi there,

I’m following up on this open post. It looks like Fernando suggested to use a translation tool to change the text. Loco Translate should work for this purpose.

However, you have asked to see if anyone can offer a code snippet solution instead. It’s been over a month, so you may need to reach out to a developer for an alternate solution in this case.

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

I’ll mark this thread as resolved now. Let us know if you have any further questions.

Hi @webdevelopmentexperts,

What are you using for subscriptions? WooCommerce Subscriptions will use the Token Payments method for recurring payments. With this method, WooCommerce will request payment from eWay at the time of renewal.

For cancellations, the subscription is canceled in WooCommerce and simply stops sending token payment requests to eWay.

eWay, and other payment processors, also offer their own Recurring payment feature that you can use to set up recurring payments, but that is not supported by WooCommerce. With this Recurring method, the subscription schedule is stored with eWay and runs independently. It’s likely that this is what you are seeing in your eWay dashboard.

Cancellations for the eWay Recurring feature would be handled manually from your eWay dashboard.

• This reply was modified 4 years, 10 months ago by Zach H.