zhelev81

@miliighe maybe you got me wrong ,, I know how to translate the texts, but i want to switch between them from the language switcher , but that doesn’t happen and i don’t know why.

@miliighe

Hi again … I am still having problem sending the reply in a language that is different from english. When i change the administration language and reply to the ticket the ticket reply is sent in english.

What can cause this problem ?

@miliighe tnx for the reply,

is it possible this to be automated some way >? … as you can forget to change the language sometimes ??

@miliighe tnx alot, yes it works. I have one more question for something that i cant fix. I am trying to display the ticket system at the website language.

Example : when the site language switch is on German the ticket system for the users to be also on German and for the english the same. I am using polylang pro, but for some reason the settings of supportcandy dont detect the site language. What could be the reason and where to dig ?

Tnx in advance

@miliighe can you please help me with the question :

What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

Tnx in advance

so fs someone writes on my site, when site language is german and the ticket system is in german we will continue comunicating in german ?

What about my other question ?

What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

• This reply was modified 5 months ago by zhelev81.

Thank you,,
What could be the reason the clients dont get the link for the ticket in the email ? Macro is set correct.

here is mu code:

==============

Dear {{name}},

We have received your ticket, and a confirmation has been sent to your email address {{current_user_email}}.

Your ticket ID is {{ticket_id}}. You will receive an email notification when we respond to your ticket. If you do not receive an email notification, you can check the status of your ticket using the link below:

{{ticket_url}}

Best regards,

===============

They get everything in the email except: {{ticket_url}} why ?

And is it possible ticket system to reply to clients on different languages ? Like when we reply to them to set desired language ?

• This reply was modified 5 months ago by zhelev81.

they did not like the idea ??

thnx i did that ??