Zhanna Khachatryan

Hi @lech07 ,
My apologies for the wait.

You are free to have the plugin SO deactivated. However, please, clear your hosting cache from SiteGround to solve the issue with WebP. Please, let us know in case it does not help.

Regarding the database maintenance, it does not make any changes with 10Web Booster. You are free to have it enabled.

May I please ask for a screenshot of the website when it gets broken? We will make sure to solve it ASAP.

Regards, Zhanna

Dear Anne-Kristin,
Thank you for the screenshot.

As mentioned in the error, the issue is connected with your server. Will you please kindly ask your hosting provider to have a look? Please, check your website logs as well to get a better understanding of the issue.

Feel free to let us know in case any further questions may arise.
Regards, Zhanna

Dear @lech07 ,
Thank you for contacting us back.

Under the Caching section of SiteGround Optimizer plugin, please, enable “Dynamic Caching” and “Automatic Purge”.

Under Environment, Frontend and Media, please, disable all the options.

The sole purpose of having SiteGround Optimizer active is to clear your hosting cache. Thus it will not have any positive or negative impact on your website speed. Hence the website speed is still great.

Regards, Zhanna

Hi @akaasberg ,
Thank you for reaching out to us and providing a detailed description of the issue you are facing.

Please, kindly make sure you are logged into your 10Web Dashboard as a first step.

We have disconnected the website from our dashboard to make sure there are no issues during the website reconnection. Please, kindly try to reconnect the website again from your WordPress Dashboard > 10Web Booster section.

In case of any difficulties, we kindly ask to provide us a screenshot of the error you face,.
Thank you for your time.
Regards, Zhanna

Hi @slemos ,
We are sorry for the caused inconvenience. We understand the frustration of encountering issues, especially when trying out a new plugin.

We would like to assure you that we are here to help resolve the problem you’ve encountered with the plugin not connecting to the dashboard.

To assist us in diagnosing the issue accurately, could you kindly provide us with the website link where you’re experiencing this problem? Additionally, if you could include a screenshot of the situation, it would greatly aid us in understanding the context and the challenges you’re facing.

Our dedicated team is committed to resolving this matter as quickly as possible, ensuring that your experience with our plugin is smooth and seamless. Your feedback is invaluable to us, and we want to ensure that your first impression is a positive one.

We look forward to assisting you further.
Best Regards, Zhanna

Hi @infouk ,
Thank you for contacting us. We are sorry for the caused inconvenience.

May I please kindly ask to clear your website cache and check again? It should now be solved.

Regards, Zhanna

Dear @lech07 ,
Thank you for your trust.

Yes, please, disable all the mentioned options. However you can enable caching options, as they don’t conflict with 10Web Booster.

Regards, Zhanna

Hi @kloak ,
Thank you for contacting us.

Will you please kindly try to reconnect the plugin again? The issue should now be solved.

Regards, Zhanna

Hi @lech07 ,
Thank you for contacting us.

Your website has a speed of 99 / 100 with Strong mode. Thus ,please, kindly don’t change the mode to Extreme, as Strong mode fits better to your website and its structure.

If the website is hosted with SiteGround, please, keep the SiteGround Optimizer plugin enabled, as it allows us to clear your hosting cache. However, please, deactivate any image or page optimization setting from SIteGround Optimizer plugin, as 10Web Booster already optimizes the website and they may conflict.

Sure, you can use the CDN from SiteGround. You should not face any issues with it.

Will you please kindly share your experience with the Speed Booster plugin in www.remarpro.com community? Here is the link.

Thank you for trusting us and, hopefully, taking the time for writing a review.
Regards, Zhanna

• This reply was modified 1 year, 7 months ago by Zhanna Khachatryan.

Hello @poulbrath,

Thanks for reaching out.
You are using the pro version of the plugin, not the free one.

But please, note that in the www.remarpro.com forum we are replying to the free product-related question only. For the questions regarding the Premium version, please contact our support team using the following form.

Dear @cdiazorases,

You get product updates if you have an active subscription with us. However, regarding the pro plan questions, please contact us at [email protected], on WordPress forum we reply only free plugin related inquiries.

Hi @yaquawa,

Thanks for reporting the issue.

We have a conflict with Advanced Custom Fields plugin and will fix it during our next updates.

Thanks again!

Hey @vlady340,
Thanks for your interest in our AI Assistant plugin.

We have recently released the initial version of AI Assistant, which can be used with the most popular WordPress editors: Gutenberg and Classic Editor.
Our team is actively developing version 2, which will have more features and be available for other popular page builders, such as 10Web Builder and Elementor. We anticipate releasing this version by the end of the second quarter of 2023.

As for Squirrly SEO, it is not currently included in our roadmap, but I have alerted our product team to research potential future integrations.

If you have any inquiries about AI Assistant or its roadmap, don’t hesitate to contact us.

Hi @cdiazorases,

Thanks for reaching out.

Please note that with our latest version there is no such issue, can you please write which version of the plugin you use?

?Hi @abhij5311,

Thanks for reaching out.

I am very sorry but I should ask you to contact our technical team to solve this issue, please contact us using the following form. Please mention this forum post link in your email’s subject line.

• This reply was modified 2 years, 1 month ago by Zhanna Khachatryan.