zendesk_official

Hi @-kele-,

The plugin should only be attaching the Zendesk Chat widget snippet and any optional widget options as configured in the plugin configuration.

This is so far the only report describing such an issue. Can you provide some more details where you are seeing this URL so we can take take a further look?

You can also follow this link:

https://chat.zendesk.com/hc/en-us/community/posts/208792898-Integrating-Zopim-Chat-ON-specific-pages-OFF-of-support-page

• This reply was modified 7 years, 6 months ago by zendesk_official.

Can you provide more details on your error?

Hi Phil,

I will personally investigate the security breach of your account. Kindly, email me at [email protected] and I’ll make sure that you receive prompt response to your issue.

Thank you.

Ian de Jesus
Product Manager – Integrations

Closed.

Resolving this one. Please feel free to add additional comments/open a new topic if you continue to experience problems with the plugin.

Hi @cowboysaif,

Thanks for reporting this. you will get that error if you manually paste the widget Zendesk Chat Script into the widget options field. The chat script is added automatically by the plugin. The widget options textarea is for additional customisations that you may need with the plugin. Please refer to this link for what you can do with the widget options:
https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html

If you do not need widget options, you may leave it as

$zopim(function() {});

Thanks.

• This reply was modified 7 years, 8 months ago by zendesk_official. Reason: Improved context

Hi!

Have you tried reinstalling the plugin?

Hi @twoodhams, we’ve tested it on the latest WordPress version and it looks alright. Feel free to reach out to us if you experience troubles with the plugin on newer versions of WordPress. Thanks!!!

Hello

Good to know! We still be releasing a fix for php 5.4 and below. If anything comes up, you can send a ticket to Zendesk Support

Thanks!

Hi ddelozier!

What i mean is the version of PHP you use to run wordpress. We need to run wordpress on the PHP with the same version as on your server to replicate the issue. ??

So far we’ve tried running wordpress 4.7.3 on php 5.6 and it works fine, we suspect that the version was lower than php 5.6

Thanks

Hello,

Can we know what version of PHP are you using?

Thanks

Hi @kcmquickreport,

Sorry for getting back very late to you about this, but we have just now released a new version (v1.7.0) of the plugin that give you an option to disable using external_ids for SSO.

Go to ‘Zendesk -> Remote Auth -> Enable External IDs’.

Note however, that disabling external IDs in SSO has a very important caveat that you should know about, in that email changes in your WordPress will not be automatically reflected in your Zendesk Support Portal.

• This reply was modified 7 years, 12 months ago by zendesk_official.

Hi Kenn,

Thanks for the report! The issue has been resolved in version 1.7.0 of the plugin. Should you experience any other issue relating to this, feel free to leave any further replies.

Thanks.

Hi Ron,

I would recommend that you try out Contextual Help for the web widget. The widget displays relevant Help Center articles to your customers depending on which page they’re on. (https://support.zendesk.com/hc/en-us/articles/203908456-using-web-widget-to-embed-customer-service-in-your-website?page=4) .Should this not suite your needs, my next advise is for you to post to our product feedback forum (https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback) so that we can assist you further.

Thanks!

Ian