ZappoB

Addendum: it is actually due to the unrecognised German language setting “Formal”.

Could you correct this in your plugin?

I would like to reiterate here: I also noticed that the mail texts with activated Kadence plugin are not only in English, but also completely different texts than those stored in the WooCommerce settings.

Perhaps Kadence has a similar “bug” as other plugins: the formal salutation (and I value this!) is not recognised as German, because it uses a different language code. German “Du” has the code “de_DE”, German “Sie” (formal) the code “de_formal” or something similar. This is then not understood by many plug-ins as a German language setting.

As long as the stored mail texts are not used and other texts such as “Rechnungsadresse” are output as “Invoice address”, I can unfortunately not use Kadence, which is a pity, because the styling otherwise works very well.

That sounds great, thank you for coming back to this.

• This reply was modified 3 years, 5 months ago by ZappoB.

Thanks for your answer and I checked that this seems only to happen with Firefox on macOS, on a Windows PC this can’t be seen.

So it’s a minor flaw with Fx on macOS – I think this will stay for some years… such bug reports are quite often ignored by Mozilla for a looong time.

And yes, the second light box on the start screen comes from Elementor, which decided to turn on it’s own light box with an update a while ago. I thought I turned the option off in the settings, but the first image is still affected. As I use Elementor only on the start page I will get rid off it.

Thanks again to you for taking a look.

Best regards.

PS: I found the source of the problem: it was an old plugin called “WP SVG Icons”.

At the moment, the pressure of suffering is not great enough for me to deal with it, so I will simply do without the recipes in the next time.

Nevertheless, thank you very much for your support up to this point.

• This reply was modified 3 years, 5 months ago by ZappoB.

Hi,

first of all, thank you very much for your patient and kind support!

Unfortunately, I’m not getting anywhere now either, because I don’t understand exactly what I’m supposed to do.

Would it help to create a temporary access to our test system? It looks pretty desolate there, but the same problem exists.

Hi,

here is a global screenshot, and the following is the text of the response tab:

Recipes
Recipe 	Actions

Abandoned Cart with 3 day pause for the same customer

Cart recovery automation with handy link which will redirect customer to the cart. It has an optional 3-day pause to prevent it from triggering to often to the same customer.
	Use recipe

One-time manual special offer email with coupon code

Example of manual automation. It can be used to wake inactive users or to reward your most loyal customers.
	Learn more

New Order email with social media profile links

Automation which triggers welcome email for new order with an option to add links to your social media profiles.
	Use recipe

One-time Review Request with 7 day delay

Automation with review request, which will be sent only once to specific customer. It has a built-in 7-day day delay, to ensure that customer get acquainted with a product.
	Learn more

Order Completed email with Order - Items filter

Confirmation email, that order is packed and ready for shipment. Includes an optional Order - Items filter.
	Use recipe

Order Paid with Order - Items filter and {{ order.details }} placeholder

Payment confirmation email, triggered when order receives processing or completed status. It includes an optional filter to limit its usage to a specified product.
	Use recipe

Payment reminder with 1 hour delay

Payment reminder email for orders with pending status. It will be sent 1 hour after the order will receive the pending status, only if customer did not finish the purchase.
	Use recipe

Review Request email for smaller stores with personal approach

Automation based on Order Completed event. Triggered to request an immediate product review. Feel free to add a delay to it, if needed.
	Learn more

7 days before the end of subscription email

Automation which reminds about the end of subscription. It is sent 7 days before the end of subscription, but you can change and adjust this time period to your needs.
	Learn more

Thank you email for 5-star review with coupon code

Automated email in which you will thank your customer for a product review. It will trigger for 5-star reviews only and contains optional coupon code.
	Learn more

Welcome email. First order with cross-sell placeholder

Welcome email which activates for the first customer's order and contains products marked as cross-sells
	Learn more

Anything else I can do?

I did the Update, still no recipes. ??

Hi,

for my site all AdBlockers etc. are disabled in the browser, no optimization plugin is active in WP, JS seems to work flawless elsewhere. Tested in Fx and Safari, both newest versions.

BR.

Hi @damianmachnik,

plugin says Version 2.29.1

BR

Done!

OMG – that’s exactly what I was looking for!

Thank you very much for the hint!

Best regards.

Sounds very promising – many thanks!

I’ll explain in more detail: I have created the order status ‘payment-pending’, which should be for customers who have not completed a PayPal payment.

I use this separate status to keep track of this, but there are others.

The customer receives a payment link with the order confirmation mail, which refers to the page with the payment methods of WooCommerce, which is also sent again separately when changing to the above status.

However, WooCommerce does not recognise this status as payable and displays the following message when the URL is called up for the customer: “The status of this order is “payment-pending” – it cannot be paid. Please contact us if you need assistance.”

WooCommerce probably only accepts the statuses “pending” and “failed” as payable.

Is there a solution to this?

• This reply was modified 3 years, 6 months ago by ZappoB.