yumi0212

Hi, can anyone help this issue? I am trying to fix this issue urgently so it would be appreciated if someone can help this issue…
Thank you.

Hi,
Thank you for your response.
I opened support ticket via woocommerce account but what I mentioned earlier was the result. They just put me through purolator plugin staff and they gave me several suggestions but none of them did work. That’s why I wrote here to ask for helps if someone might know the solutions.
Thank you for the url. I will check and try to find out the issues.
Thank you!

Hi. Thank you for your advice. I think I could not find the issue by myself so here I paste the copy of woocommerce report and it would be really appreciated if you navigate me to find the plugin which interferes email function.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://www.arpaway.com
Site address (URL): https://www.arpaway.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: ? 5.4.2 - There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_CA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.3
PHP Post Max Size: 64 MB
PHP Time Limit: 40
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.21-0ubuntu0.20.04.4
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_
Total Database Size: 45.62MB
Database Data Size: 35.17MB
Database Index Size: 10.45MB
wp_woocommerce_sessions: Data: 6.02MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ahc_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_countries: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ahc_daily_visitors_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_hits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_online_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_recent_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_refering_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engine_crawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_searching_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_title_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visits_time: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_email_log: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.03MB + Index: 1.20MB + Engine InnoDB
wp_pda_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 5.41MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.30MB + Engine InnoDB
wp_pps_password_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_password_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_password_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.45MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.19MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmerge_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_bounceVisits: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_dailyHourlyReport: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wsm_dateWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_datewise_report: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_wsm_hourWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_logUniqueVisit: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_wsm_logVisit: Data: 0.25MB + Index: 0.19MB + Engine InnoDB
wp_wsm_monthWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthlyDailyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_monthwise_report: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wsm_oSystems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_pageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_regions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_resolutions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_searchEngines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_toolBars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_uniqueVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_url_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wsm_visitorInfo: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_yearlyMonthlyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_yearwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.50MB + Index: 0.25MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 489
br_product_filter: 2
bsf-sidebar: 1
condition_group: 1
custom_css: 1
customize_changeset: 11
et_pb_layout: 7
fpf_fields: 1
nav_menu_item: 26
oembed_cache: 9
page: 33
post: 5
product: 270
product_variation: 5
revision: 659
shop_coupon: 4
shop_order: 22
shop_order_refund: 1
sidebar: 1
wcb2b_group: 1
wpautoterms_page: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Gravity Forms: by Gravity Forms – 2.4.20
Better Robots.txt - Index, rank & SEO booster + Woocommerce: by Pagup – 1.3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
Better Robots.txt - Index, rank & SEO booster + Woocommerce: by Pagup – 1.3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
PublishPress Capabilities: by PublishPress – 1.10
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.0
WooCommerce Continue Shopping: by HappyKite – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5
Easyship: by Easyship – 0.8.3
Email Log: by Sudar – 2.4.2
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
New User Approve: by NewUserApprove – 1.8.1
Perfect Brands for WooCommerce: by QuadLayers – 1.8.4 – Installed version not tested with active version of WooCommerce 4.5.2
Product Addons For WooCommerce: by PluginHive – 1.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Post Duplicator: by Metaphor Creations – 2.22
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.3.0
Sidebar Manager: by Brainstorm Force – 1.1.6
Simple Google reCAPTCHA: by Michal Novák – 3.7
Styles & Layouts Gravity Forms: by Sushil Kumar – 4.2.9
Temporary Login Without Password: by StoreApps – 1.6.5
Aelia Foundation Classes for WooCommerce: by Aelia – 2.0.21.200904 – Installed version not tested with active version of WooCommerce 4.5.2
Weglot Translate: by Weglot Translate team – 3.1.9
WooCommerce Order Test: by WP Fix It – 1.6 – Installed version not tested with active version of WooCommerce 4.5.2
List Products By Category Widget For WooCommerce: by Blaze Concepts – 1.2.2 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Shortcodes Kit: by Alberto G. – 1.9.2 – Installed version not tested with active version of WooCommerce 4.5.2
Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.5.8 – Installed version not tested with active version of WooCommerce 4.5.2
Aelia Currency Switcher for WooCommerce: by Aelia – 4.8.15.200904 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce B2B: by Code4Life – 2.1.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Brands: by WooCommerce – 1.6.15 (update to version 1.6.19 is available) – Installed version not tested with active version of WooCommerce 4.5.2
Woocommerce Cross Sell Products Display: by Logicfire – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Members Only: by Plugin Republic – 1.9.13 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.24.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Wordfence Security: by Wordfence – 7.4.11
Yoast SEO: by Team Yoast – 15.0
WP Mail SMTP: by WPForms – 2.4.0
WPMerge: by Revmakx – 1.2.6
WP Visitor Statistics: by osamaesh – 3.7
WP Super Cache: by Automattic – 1.7.1
WPFront Scroll Top: by Syam Mohan – 2.0.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.5 – Installed version not tested with active version of WooCommerce 4.5.2

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (4) ###

Liquid Web Managed WordPress: by Liquid Web <[email protected]> – 1.4
Liquid Web Managed WordPress Configuration: by Liquid Web – 1.0.0
Liquid Web Managed WordPress Platform Manager: by Liquid Web – 1.1.0
Liquid Web Update Manager: by Liquid Web <[email protected]> – 1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD (US$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1125 - /shop/
Cart: #1611 - /my-cart/
Checkout: #1586 - /checkout/
My account: #2 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.6.3
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Cancelled: 2
Oldest: 2020-09-11 16:29:12 +0000
Newest: 2020-09-28 14:35:08 +0000

Complete: 84
Oldest: 2020-09-09 13:11:47 +0000
Newest: 2020-10-08 20:24:09 +0000

Pending: 1
Oldest: 2020-10-12 20:39:07 +0000
Newest: 2020-10-12 20:39:07 +0000