yuliana92

Hi Ross,

I have tested with new version of your plugin you sent and it’s working great now.

Once again thank you so much for your help on this, much appreciated.

Kind regards,
Yuli

Hi Ross,

We do have active WooCommerce plugin on our site but I can’t see any setting between these two plugins being integrated. WooCommerce has its own DPS setting so definitely is not using Gravity Form’s DPS PxPay add-on and this Donation form is the first transaction form I setup on the site.

Thanks for your testing donation. What status did you get on your bank for that transaction? I checked at the backend and your entry’s status is still Processing.

I heard back from the bank and they said they have requested DPS to disable ‘pre auth function’, hopefully this will fix the issue. I am still awaiting this to be done from DPS.
Do you have this setting enable as well on your plugin? Just wondering.

Thanks,
Yuli

Hi Ross,

Thanks again for checking that for me.

The entries status are still “Processing” until today. What will be causing this do you think? I am still awaiting response from the Bank and I am guessing this is to do with ‘Visa Hold’ setting on the bank account. I checked on my debit card which I used to test on the form and the money has gone through fine now. It was in Visa Hold the other day but changed to Visa Purchased now.

I am using ‘Post name’ (https://website.com/sample-post/) under ‘Common Settings’ and using ‘Standard’ (https://website.com/product/sample-product/) under ‘Product Permalinks’ settings.

I will send you the form link on your support form soon.

Thanks,
Yuli

Hi Ross,

1. The Payment status is ‘Processing’. I will have a chat with our Bank provider to see if this is lies on their setting on receiving payment or not.

2. Yes, I am using ‘Wordfence Web Application Firewall’. I will get issue no.1 sorted first and see if running security plugin won’t be an issue.

Thanks for your information! I will come back to you if I have further issue.

thanks,
Yuli

Hi Ross,

I have tested and it didn’t work still. I have made the payment and my confirmation and notification doesn’t display. Please note if I don’t set this form under DPS PxPay, I received my confirmation and notification fine.

I receive notification emails if I unchecked :
– Send admin notification only when payment is processed
– Send user notification only when payment is processed

but that’s not ideal. We want receive notification only when the payment is successful.

Your help would be appreciated.

thanks,
Yuli

Hi Ross,

Thanks for your prompt response.

The problem is the payment went fine but no notifications sent and confirmation shows different content instead of showing the text I setup at backend.

I will try with “Always execute delayed actions, regardless of payment status” option and will let you know how it goes.

Thanks,
Yuliana