yukon4

I’m wondering if they are suddenly NOT receiving my messages? Someone wrote to me a couple hours ago asking if my issue has been resolved (as if they hadn’t seen my other messages providing admin access), and I replied immediately, and that was it. Nothing more.

Odd!?

Hello Nishad – – I did hear from the tech support folks – we exchanged a few emails, but our DHL is still not working. Everything appears to be properly configured, I’ve entered their snippet into our functions.php file. But suddenly, they stopped replying?? Their last message requested admin access and I provided that. That was several days ago now, and no word since. Perhaps YOU can help?

Rather than emailing them directly using the email address you provided me above, I have just now gone to the Xadapter website and submitted a support request via their contact form, including my order number.

Ticket number appears to be #6092.

Thank you!

Nope, not resolved. I wrote TWICE to the email address you posted, and no reply yet from anybody!

Can you help with this? The “premium” plugin also does not allow using WooCommerce Shipping Zones

(shouldn’t a plugin written for WooCommerce work with all its features??)

Thank you –

I purchased and installed and slightly configured the Plus Version of the plugin. I also dropped an email to support@xadapter last night . . . . eagerly awaiting their reply!

Thank you!

OK – – I will purchase the Plus Version of this plugin for $69, and then that plus additional custom code will enable the DHL plugin to work with WooCommerce’s Shipping Zones?

The desired end result:
I will be able to assign DHL as the shipping method for all orders outside the USA and Canada?

What is the “Plus Version”? How much does it cost? Are you certain the Plus Version will work with WooCommerce Shipping Zones? (seems like any shipping plugin should work with woocommerce’s shipping ZONEs?)

Thanks again – – please steer me in the direction of the ‘plus version’.

We are having this EXACT SAME problem! We clicked to update WordPress, and now the Genesis site is a MESS with the secondary sidebar widget, etc.

I’m wondering why this never happened before? We have performed WordPress updates previous to this one we did last night with no ill effects.

Am I correct to think you’re saying that simply clicking “update Genesis theme” within the Dashboard will not do the trick? We must manually upload a copy from our desktop?

• This reply was modified 7 years, 11 months ago by yukon4.
• This reply was modified 7 years, 11 months ago by yukon4.

I didn’t even know there was a “plus version”?? But you’re saying, even with the “plus version”, custom code must still be added?

Would you recommend that it might be simpler for us to seek out another method that works inherently with WooCommerce Shipping zones?

Thank you!

The debug feature offers Request and Response from DHL – – so “something” is happening with DHL. Our problem is that we are unable to assign DHL to a shipping zone. DHL is in debug mode, so you’re able to see that info, if you visit the page. https://trailbossusa.com/DRAFT

Thanks again.

Hello – can anyone offer some advice? I cannot see what might be wrong. Again, we offer UPS shipping for USA and Canada.

We want to offer DHL for everywhere else (Europe, Australia, Asia, etc etc)

Here below is the screen where I am trying to assign DHL Shipping to “outside north america”. When I click to “Add Shipping Method”, it brings up the list in the screenshot I showed you earlier. DHL is not included in the list. Can you please help us with this problem?

Does the DHL plugin NOT support “zones” ??

Clarification:
we wish to offer UPS shipping for USA AND Canada, then –

DHL shipping for “everywhere else” in the world – international orders.

• This reply was modified 7 years, 11 months ago by yukon4.

Here is the screen where one chooses a shipping method for a particular shipping zone. This is what I see – – I would LIKE to choose DHL, but it is not listed. What are we missing?

Here is another screenshot. This shows our shipping zones. You can see DHL in the menu. We would like to assign DHL to Canada, and possibly “rest of the world” but cannot.

https://trailbossusa.com/DRAFT/wp-content/uploads/2017/04/Screen-Shot-2017-04-10-at-1.17.36-PM.png

Hello!

Thank you for your reply. I should have been more clear: the UPS extension is a WooThemes extension. The DHL plugin only is YOURS.

Here is the site (still in development). I’ve got DHL in debug mode. As I mentioned, DHL is not listed in the area of the Woocommerce shipping configuration where we assign shipping methods to shipping zones so we are unable to apply DHL shipping method to International locations (outside USA)

https://trailbossusa.com/DRAFT

I have the same problem – – I just started a new thread, then saw this. In our Woocommerce, DHL is NOT listed as a method for us to select even though it’s in there, configured, enabled, etc. The UPS method shows up and is “selectable”, but no mention of DHL. It is listed in some areas (under the main shipping config area), but doesn’t show up where we configure the shipping methods for various shipping zones. What are we missing?

Thank you!