Andrew

Thanks! I couldn’t find your support question anywhere; I assume you went to the Pro support without a pro license :s

This is the forum where the free plugin gets support, if you need anything, ask it here and the community can also help.

Have fun!

@lashbaras If you require support that is beyond the scope of the free plugin, ie: The plugin hasn’t changed but the site isn’t working anymore, then you need to pay for the Pro support. You can find more about it on the front page. That way we are able to assist in the official support forum. If you’re losing money from it not working, I would suggest paying for the pro plugin to gain on-demand support when things go wrong.

As a shot in the dark for this version though, head to WooCommerce Settings > Shipping > Bring Fraktguiden > Developer and enable Debug mode.

Then head to any product in the admin, you’ll have a new Bring Debug box at the bottom of the page.

Try shipping the product to your postal address. This debug box will tell you a much more advanced reason for why your website isn’t working.

Without that (or any) information, I can’t help you anymore than you can help me with the leak in my shoe.

• This reply was modified 4 years ago by Andrew. Reason: Highlighting

Sorry about the delay, we’ve been handling tickets on our support system currently – https://bringfraktguiden.freshdesk.com/support/home

As for this, if you’re still looking for an answer, I would say that the options that you’re selecting don’t go international.

Bring offers these options for going international:

BUSINESS_PARCEL_BULK
BUSINESS_PALLET
BUSINESS_HALFPALLET
BUSINESS_QUARTERPALLET
EXPRESS_NORDIC_0900
EXPRESS_NORDIC_0900_BULK
HOME_DELIVERY_PARCEL
PICKUP_PARCEL_BULK

If you select one of those options, see what happens to your shipping

Start with the first service on the list, it’s the most commonly used, pakke i postkasse I think..

The default text will be removed in the next version – But I need some more information about your setup, some screenshots would be great.

You’ll need to use our support page for this, as we can’t speak privately here:

https://bringfraktguiden.freshdesk.com/a/

@borge77 You need to give me a little more information.

Going on nothing, I would assume that you’ve selected services that are not available for your API customer number.

Or, your customer number, email and API key do not match your MyBring account.

OR you don’t have those three details filled in, which you need now from version 1.6 onwards.

Let me know if those suggestions don’t work

Hei @bostongeorge86, I would assume your API settings are wrong – Can you confirm your Custom Number – As of 2020, you’ll need to remove PARCELS_NORWAY-000 from the customer number if you haven’t been updated in your Mybring.

If that still isn’t working, you can submit a ticket here: https://bringfraktguiden.freshdesk.com/

If you need support that is not for the free version, you are now able to ask for support through our ticket system here: https://bringfraktguiden.freshdesk.com/

Hei @porridgefactory,

Sorry I took a leave of absence. I’m back now, sent you over an email to follow up, I know it’s been 4 weeks and I apologise about that

I would also double check that your Customer Number has the services that you’ve selected available. If you have a CARGO account, you’re not able to use non-cargo services and visa-versa

Great. Turning on Debugging information in the settings gives each product a new debug panel.

When I tested what Bring brought back for that item, the error was:

FORBIDDEN: User email hidden does not have access to financial information for customer API key hidden. You might want to contact the mybring administrator for this customer (typically a privileged user from that customer).

Looks like perhaps the email address you’re using for the API is the wrong email associated with that account? Usually you can find the email next to the API customer number itself. Can you check if the email is right?

Hey Pannelars,

Can you set up an account for [email protected] that has access to the Woocommerce Shipping settings?

It might be a case that your services are not selected, as the new version has a new selector that allows you to choose your options.

Email me if you can’t find the services or want me to take a quick peek

You cannot combine countries when shipping, some of Brings options are international only. This might not be solvable until Bring implements something that can handle it

I’ll chase up Eivin on this

Hei @creative3d ,

Did you manage to find help for this through email?

Your customer number isn’t correct according to this message, which would indicate that you’ve got yourself a case of the wrong-api’s

Can you confirm your API details and try again – perhaps you’ve not got any and the site was updated to the latest version, where the readme states that you need a mybring account? Or maybe a new mybring account?

You API settings are most likely wrong @porridgefactory, if you want to email me [email protected] with your API ID/KEY & your site, I’ll be able to help you more. I can’t let you post anything sensitive on this forum.