Evgeni Yordanov

Hi @geoffrey23,

I’m sorry to hear you had a negative experience with NitroPack. Unfortunately, I couldn’t locate your ticket from your credentials here. Could you please provide your ticket number so we can investigate further?

Also, please bear in mind that some cases require our tech support and dev teams to build custom solutions. These fixes are much more complex and take a lot of time to complete. That’s why the resolution time can be longer, depending on the situation. We’re constantly onboarding new support and dev team members to resolve these cases faster.

Thank you for the detailed feedback and apologies for the inconvenience.

Hi @nickdesignz,

We’ve always been very clear that the Free Plan adds a small badge at the bottom of websites’ footer. We’ve stated it on our pricing page (https://nitropack.io/pricing) and our product’s documentation (https://bit.ly/3rd2HyO).

This doesn’t affect NitroPack’s performance in any way. Our Free Plan still comes with all the features that premium plans have.

Also, we place the badge at the very bottom on all websites, ensuring it doesn’t cause problems for the visitor’s experience.

On top of that, we don’t ask for a credit/debit card and we haven’t put a time limit on the plan. Anyone can use the Free Plan for as long as they need to.

Simply put, we’ve built the Free Plan in a way that lets everyone experience NitroPack’s optimizations without risking anything.

Hi @editinghero,

Our support team responds Monday through Friday 10 am – 7 pm EEST as stated on our pricing page (https://nitropack.io/pricing). We’re constantly onboarding new support team members so we can cover a more extensive timeframe and solve requests even faster.