Robert Gadon

Hello @mw108,

Without reference to your site URL, I can only speculate at to the possible root cause. Off the top of my head, I would check that the cookie set to manage the popup is actually linked to the trigger. A trigger and cookie that are not linked will allow the trigger to continue working.

See: https://docs.wppopupmaker.com/article/358-popup-settings-box-cookies-option-settings

If you respond back with the site URL, the support team can inspect your popup settings to make sure that the trigger and cookie are properly linked.

If the trigger and cookie _are properly linked_, then you’ll need to consider another source (e.g. code from another plugin or theme) that might be interfering with Popup Maker’s expected behavior.

• This reply was modified 5 years ago by Robert Gadon.

@oscarhernandez22 Hello! Have you read the plugin documentation on troubleshooting Popup Maker?

Here are a few links to get you started:
My Popup Won’t Work – How Can I Fix It? In particular, please see Check #4 — ‘Inspect for Possible Plugin or Theme Conflicts within the article.

While you didn’t provide any information, please make sure you are running the latest versions of WordPress, Popup Maker, and Contact Form 7. If necessary, you may need to turn off all plugins _except_ PUM & CF7 (and even switch themes) to isolate the source of the problem.

Hope this helps.

• This reply was modified 5 years, 4 months ago by Robert Gadon.

Hello @dsb0328

Please see: https://docs.wppopupmaker.com/article/365-my-editor-is-suddenly-broken-by-popup-maker

Clear ALL caches; browser, server, plugins, CDN.

Hello @fourfoot,

Popup Maker will work just fine with the Elementor plugin. I suspect that either an add-on plugin to Elementor, or a different plugin is interfering with the performance of Popup Maker.

You’re going to need to isolate the source of the problem by deactivating plugins and changing themes on your site. Please refer to this article to get you started.

https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker

• This reply was modified 6 years, 7 months ago by Robert Gadon.

Hello @andrew234:

Please provide us the URL to your site so we can inspect the site markup and determine what is going on.

Hello @alex18051:

I am not literate in Russian, so I don’t understand what I’m looking at in the attached screenshot. Can you provide more information about the site in question?

What exactly is going on?

Hello @johnymas:

Please consult the following article:

https://docs.wppopupmaker.com/article/344-how-do-i-display-a-popup-on-multiple-language-site

You may also wish to purchase and activate the Advanced Targeting Condition plugin extension to Popup Maker to target posts or pages that contain the ‘?lang=en’ query string.

https://wppopupmaker.com/extensions/advanced-targeting-conditions/ // Product purchase page

https://docs.wppopupmaker.com/article/215-advanced-targeting-conditions-introduction // Documentation index page

Hello @nicolaifriis:

Please provide us with a URL for your site so that we can inspect how your Popup Maker plugin is set up.

Hello @johnilsr:

I just inspected your site URL ‘islr.org’ in my browser, and I don’t see the Popup Maker plugin activated on your site.

Let’s start at the beginning.

Please log into your site Admin, go to ‘Plugins’ and check that the plugin is installed and activated.

If activated, please be sure to run the latest version, 1.7.14.

Once that’s done, contact us again and we’ll talk. ??

Hello @nims:

Please refer to the following:

https://docs.wppopupmaker.com/article/313-how-can-i-randomly-display-popups

Hello @bloodytom:

Can you provide a URL of the site in question? Also, please us with a reference the slug-name and ID number of the popup that is exhibiting this behavior. It will help up to better understand what’s going on with your site.

Hello @tharkon:

Unless the developer explicitly provided users with a filter to hook into, there’s no need to hack our plugin code. Besides, the next time that plugin updates, your customizations will be overwritten.

The better solution to modifying a template within Popup Maker is to register a shortcode with WordPress, pass the shortcode into a standalone plugin, activate the plugin, and then pass the shortcode tag into the Popup Editor. You can modify any shortcode attributes in the editor.

Please consult the following: https://docs.wppopupmaker.com/article/367-register-a-shortcode-to-run-editor-scripts

Hello @rdcsg:

Why on earth are you ‘hacking’ anything with the Popup Maker plugin? Our plugin code has been extensively tested, runs on thousands of sites, and when used as intended, is extremely reliable.

Please be sure to follow our documentation for creating and setting up popups.

https://docs.wppopupmaker.com/article/359-create-your-first-popup

https://docs.wppopupmaker.com/article/350-popup-settings-box-triggers-option-settings

https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker

Hello @zorro2288:

What iOS version is this issue occurring on?

Apple has now updated iOS 11 to version 11.3. https://docs.wppopupmaker.com/article/369-fix-for-form-cursor-jumping-below-input-field-on-apple-ios-11-device

Hello @rolandasza:

You need to sort out what is different between the local and production versions of your website (plugin settings, theme settings, WP Core version, etc).

Here’s a reference to our article on site testing for troubleshooting problems: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker

Work to isolate the source of the problem by using the simplest set up possible, then add in more complexity to see what might be causing the issue.