Yoga

Hi @kahfimaarif

We will investigate the issue and work on a fix as soon as possible.

Thank you for reporting the bug.

Hi @burhanmsd ,

We understand the urgency of this issue and are committed to resolving it as quickly as possible. However, despite the information you have provided, we have been unable to replicate the problem on our end.

You mentioned that the issue occurred even before updating the plugin, which suggests that the update was not the cause of the problem. Additionally, you noted that you created over 10 custom templates, which we successfully tested with the Intrace theme and all plugins in your system status. You also indicated that no changes were made apart from small CSS modifications, which has not provided further insights. Given the circumstances, it’s unlikely that the site’s issues are due to no changes being made.

We have reviewed your .htaccess file and permalinks, and they appear to be configured correctly. Additionally, we are unable to access your site editor link due to restrictions set by the WordPress forum.

Have you contacted your server or hosting administrator to see if they have any insights into the issue? Their input might be valuable in diagnosing the problem.

We are dedicated to assisting you and will continue to investigate. However, we need more specific information to identify the root cause of the issue. Any information that you think might cause the issue.

Thank you.

Hi @burhanmsd

We are currently unable to replicate the issue on our end. To further investigate, could you please provide the following information:

• Have you recently migrated your site to a new host?
• Does the issue persist if you try accessing the site from a different browser or device? (This will help determine if it might be a browser cache problem.)
• If you deactivate all plugins except for Gutenverse, does the issue still occur?
• Has the Gutenverse plugin or theme been recently updated? If so, did it work fine before the update? If applicable, try reverting to the previous version to see if that resolves the issue.
• Have there been any significant changes to your site recently, apart from modifications to the .htaccess file?
• How many custom templates did you create?

Thank you for your cooperation.

Hi @siuleeboss

We have recently updated the plugin. Could you please verify whether the issue still persists? If so, we would appreciate it if you could create a support topic here. Our team will be more than happy to assist you in resolving it.

Thank you. ??

If there is a setting in that plugin that minifies/combines JS(Javascript) files, you can disable only that one setting while keeping other cache settings on.
This way you don’t have to deactivate the whole plugin.

Hi @resjors

Do you use any caching plugin by any chance?
Try deactivate plugins one by one and see if there is any plugin conflict with Gutenverse.

Hi @asuccurro

One font is default from the theme and the other is downloaded/installed by you.
It shouldn’t cause conflicts, it just adds another option with the same name.

Let us know if you still have any questions.

Thank you.

Hi @creativedirectress

We apologize for the negative experience you encountered that led to your decision to leave us a one-star review.
We are dedicated to providing effective solutions to our users’ problems.
Let’s try by creating a support topic here first.
Our support team will help you with the situation and find a solution for it.

At the moment, WordPress has a Search block but that pretty much it.
We’re planning on adding a customizable search block, but I can’t promise you when the update will be available.

Hi @andawn,

Can you also send some screenshots on how you replicate the issue?
This will help us identify the problems.
You can upload the images to public sharing image sites and paste the link here.

Thank you.

Hi @cherylgrant2014,

Please check these articles regarding setting up form:
1. Setting up SMTP
https://gutenverse.com/docs/how-to-setup-smtp/
2. Setting up Form
https://gutenverse.com/docs/how-to-setup-form-settings/

If you still need any help, please let us know.

Thank you.

Hi @damianoporta,

Regarding the issue,
1. Try install other block plugins, the reason is we want to make sure if the issue occur because of our plugin or block plugins in general.
2. I saw you use PHP v8.2, if possible could you lower the version to < 8.1?
Sometimes there is issue with higher php version.
3. I saw you also use caching plugin, this maybe wouldn’t make any sense inside the editor, but lets just also check this just in case. If there is setting that caching JS or minifying JS, try disabling that. the minifying option usually merge plugins JS file and might cause problems.

I hope we can find the root of the issue.

Hi @thenightlifeexplorer,

Thank you for choosing our theme Kavana and using the Gutenverse plugin.
I understand blocks sometimes could be confusing to use.
If you are having any issues, please create a topic here.
Our team would gladly help you solve the problem.
Most users who got help from our team ended up satisfied and changed their reviews about us, so I think you should try it first.

Thank you. ??

Hi @studiomesta,

I appreciate your patience as we prepare for the update.
The pre-selected option will not be removed, don’t worry.

Regarding the multi-group options, could you give some example with screenshot or is there a website you saw that have these options?

Thank you for the feedback, we appreciate it.
We will consider adding it to our to-do list, but I can’t promise you it will be available in the future.

Best Regards.

Hi @blueart

Can you send some screenshots of the difference when you preview it in normal mode and anonymous/incognito mode?