yiannis1991

Hello Saif (woo-hc),

I hope this message finds you well. I am writing to express my concern as I have not received a response to my previous emails regarding the ongoing ‘do_not_honor’ issue, despite submitting my request with reference number 7336068.

The persistence of this problem is adversely affecting my business, and the lack of communication is causing significant inconvenience. I kindly request your urgent attention to this matter and a prompt resolution to the issue.

Thank you

Hi Alexandru Tapuleasa,

Thank you for your thorough response. I can confirm that reCAPTCHA is enabled, and I can place orders without encountering any issues. However, the challenge persists as the reCAPTCHA isn’t appearing on the checkout page.

Hi Mirko P. (woo-hc)?,

Thank you. I have already sent the details through ?Woo.com → My Account → Support.

Hi Alexandru Tapuleasa,

Thank you for your quick response and for providing the screenshot. I appreciate your assistance. I’ve realized that the reCAPTCHA is indeed working on other pages of my website.

However, it seems that the issue is specific to the checkout page, which is where I was primarily concerned. I would be grateful for any guidance or solutions you could provide to ensure reCAPTCHA functions seamlessly on the checkout page.

Thanks again for your support.

Hi Tamrat A. (woo-hc),

Thank you for your prompt response and recommendations. I appreciate your suggestion to implement a CAPTCHA plugin, and I will proceed with that measure. However, I’d like to emphasize that upon my own attempts, I have not encountered any issues completing orders, and no customers have directly reported the ‘do_not_honor’ error.

Interestingly, some customers experience 1-2 failed attempts, with successful payment on the 3rd try. This irregular pattern raises concerns about a potential underlying issue. While I understand the suggestion of a card testing attack, it doesn’t align with the absence of replicated errors on my end.

I kindly request a thorough investigation into this matter from your end. I am willing to provide any information necessary to facilitate a resolution. This issue significantly impacts my business, and I believe there may be more to uncover.

I look forward to your in-depth analysis and a precise solution.

Best Regards,

Yiannis Panteli

i tried it but i receive the same result.the import failed, import proccess interupted.

Do you think it’s s my hosting problem because this problem appeared after i reset my wp. I think the problem is the ssl, because i had the plugin cloudflare certificate ssl and after the reset the plugin deactivated and created confuzion.