Arreane

Thank you for providing a test page. I was able to replicate the issue on my phone.

I know you already mentioned that you’ve tried deactivating all your plugins and switched to a default theme, but the issue still persisted.

But, it doesn’t make sense that switching theme didn’t fixed the issue while switching your template does.

In order for us to isolate what is causing the issue. Can you try deactivating all your plugins again, then try to activate the plugins back one-by-one until we can determine the cause.

You can basically create a new WordPress page, then try to recreate everything you did from your homepage with the errors.

Once done, you can share with us a link on your newly created page.

That’s good news. Glad we’re able to help.

Feel free to open a new ticket in case you need anything else. We’ll be happy to assist you.

Have a great day!

Can you share with us what are those errors? or much better, if you can create a test page where you can replicate the issue. Then send us a link of the test page so we can look closer and investigate further with the issue.

It’s possible that this is caused by Jetpack plugin. Can you try adding the code below to your functions.php file and see if it fixes the issue.

add_filter('jetpack_photon_skip_image', 'metaslider_remove_jetpack', 10, 2);
add_filter('jetpack_lazy_images_skip_image_with_attributes', 'metaslider_remove_jetpack', 10, 2);
function metaslider_remove_jetpack($val, $src) {

	// The lazy load filter send the src as a param
	$src = isset($src['src']) ? $src['src'] : $src;

	// Get an array of slideshow images
	$slide_image_names = array_map(function ($post) {
		$image = wp_get_attachment_url(get_post_thumbnail_id($post->ID));

		// Extract the filename only from the slide image as WP will add sizes
		return pathinfo(end(explode('/', $image)))['filename'];
	}, get_posts(['post_type' => 'ml-slide', 'posts_per_page' => -1]));

	// Filter through every slide image and see if Jetpack is trying to serve it
	$skip = array_filter($slide_image_names, function ($slide_src) use ($src) {
		return strpos($src, $slide_src) !== false;
	});

	return count($skip) ? true : $val;
}

If the issue still persists, please try deactivating all your plugins except for MetaSlider and see if it fixes the issue, then try to activate your plugins back one-by-one until you can find which is causing the conflict.

Let us know how it goes.

Hi,

It’s possible that there’s a Javascript error preventing the slides to load on your template.

You can check and see if there are errors in your dev tools.

• Open the DevTools

  Press Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS) to jump straight into the Console panel of Chrome DevTools.

  Or, navigate to More Tools > Developer Tools from Chrome menu, and click Console tab.

• Identify the Error

  The error console will open. If you don’t see any errors try reloading the page. The error may be generated when the page loads.

  The console will provide you with the error type, the location of the error and the line number

Thank you for providing the link.

I went ahead and tested your site on a mobile device. It seems to work the same way as the desktop, and it’s showing both of the images from your slide.

Here’s a short recording of my experience – https://share.getcloudapp.com/04uQ2612

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi,

I’d love to help you with your issue.

Can you share a link on your site where the issue is happening.

Please also describe what the issue is with the slider on mobile display.

Hi,

Glad you were able figure things out. Feel free to open a new ticket again in case you need anything else.

I’m afraid we don’t have this kind of feature.

Normally, when users try to hide a slide item, all you have to do is click the eye icon – https://share.getcloudapp.com/2NumwqOm

In your case, since you’re trying to display the slides randomly, you will need to use a custom code to achieve the feature.

The code I provided you would be the work around.

Hi Guido,

You can use the custom script below to hide some of the slides. You can change the value of the num_slides_to_display variable according to your preference.

Please also change the msObj to your actual MetaSlider id.

jQuery(document).on('metaslider/initialized', function(e, identifier) {
		if (flagMS) {
			return;
		}

		var num_slides_to_display = 5;
		var msObj = jQuery('#metaslider_6');
		var msCount = msObj.find('ul.slides li').length;

		for (i=msCount; i > num_slides_to_display;  i--) {
			msObj.data('flexslider').removeSlide(i-1);
		}
	});

Let us know how it goes.

• This reply was modified 2 years, 8 months ago by Arreane.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.