Forum Replies Created

Viewing 15 replies - 16 through 30 (of 48 total)
  • Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @paulostp since different people are involved in each thread contributing their troubleshooting and the problem is unresolved, and this thread has more info/posts, would it make sense to keep this thread unresolved or the other?

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Bump

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Hi @ihereira @margaretwporg and WordPress Team…

    I created a screen-record video that shows the error in real-time, PLEASE WATCH IT HERE for much better context and insight into our severe issue.

    **I have deactivated and removed WP Fastetest Cache Premium and re-synced with no improvement

    My only thought, which seems so obvious surely one of the many engineers at Square & WooCommerce would’ve explained it, would be to continue entering all our products into WooCommerce as we’ve done since Day-1, but NOT choose WooCommerce as the “master record for inventory” so sales on Square (which accounts for 100% of our sales right now since we can’t launch the website with errors) will override inventory on WooCommerce…….? Seems counter-intuitive and needless, but I’ll take ANYTHING at this point so we can just launch our website!

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Hi @spraveenitpro @seanomattic @simplysaru @sandipmondal @thracefulton @rawdreeg

    I created a screen-record video that shows the error in real-time, PLEASE WATCH IT HERE for much better context and insight into our severe issue.

    **I have deactivated and removed WP Fastetest Cache Premium and re-synced with no improvement

    My only thought, which seems so obvious surely one of the many engineers at Square & WooCommerce would’ve explained it, would be to continue entering all our products into WooCommerce as we’ve done since Day-1, but NOT choose WooCommerce as the “master record for inventory” so sales on Square (which accounts for 100% of our sales right now since we can’t launch the website with errors) will override inventory on WooCommerce…….? Seems counter-intuitive and needless, but I’ll take ANYTHING at this point so we can just launch our website!

    • This reply was modified 2 years, 9 months ago by wurdpressuzer.
    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Could this all be due to the website being in a “Coming Soon” mode? We noticed the items won’t sync in our Google Merchant Center, and Google Analytics is showing an error with our sitemap XML and web ping/crawling, since the website is not public/published…?

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @nagdy thanks for your reply! I followed your instructions above perfectly, and am running into the same exact problem. I had hope it might work, but it stayed the same.

    Please see my system status below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thebirdsnestboutique.com
    Site address (URL): https://thebirdsnestboutique.com
    WC Version: 6.2.0
    REST API Version: ? 6.2.0
    WC Blocks Version: ? 6.7.3
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.1.0
    Log Directory Writable: ?
    WP Version: ? 5.9 - There is a newer version of WordPress available (5.9.1)
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.2.0
    WC Database Prefix: kRoO5BK_
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    Database Data Size: 33.03MB
    Database Index Size: 9.33MB
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    ### Post Type Counts ###
    
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    elementor_font: 2
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    page: 14
    post: 3
    product: 598
    product_variation: 874
    revision: 31
    shop_order: 3
    wp_global_styles: 1
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (27) ###
    
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    Classic Editor: by WordPress Contributors – 1.6.2
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    APIExperts Square for WooCommerce: by Wpexpertsio – 4.2
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    YITH WooCommerce Quick View: by YITH – 1.12.0
    YITH WooCommerce Wishlist: by YITH – 3.6.0
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
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    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-2 (rated-2)
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    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
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    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.2
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
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    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
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    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
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    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
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    ### Action Scheduler ###
    
    Complete: 3,321
    Oldest: 2022-01-26 13:33:25 -0500
    Newest: 2022-02-22 13:57:28 -0500
    
    Pending: 3
    Oldest: 2022-02-22 14:57:28 -0500
    Newest: 2022-02-25 12:34:49 -0500
    
    ### Status report information ###
    
    Generated at: 2022-02-22 14:48:04 -05:00
    
    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @seanomattic those are great questions.

    1) Yes, there’s something on the WordPress dashboard called “WP Fastest Cache”

    2) I can’t make any sense of the duplicated items — the SKUs seems to be accurate, although I will say it appears only items with variations (sizes or colors) are being duplicated.

    Since this has been severely impacting our website and keeping us from launching for a few weeks now, is there any way to escalate this somehow to allow someone to login to our WP Dashboard and diagnose the issues?

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @martynmjones and @eastofwest and @snaacks any ideas? Thanks!

    @martynmjones ok, I will, thank you!

    What’s the best way for me to share a 90 second screen recording video on my new thread that explains my specific error? Thanks.

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Anytime I try to do an update or sync between square and woocommerce I get a ton of duplicate items… It happened again over the past couple days doing the sync with square bulk update.

    Also even after giving the website a couple days to reconcile between woocommerce and square none of the inventory is accurate on the woocommerce side.

    I’m subbing to this thread, just ran into the IDENTICAL problem ??

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    I have 30 pages of products, the bulk product update only allows me to choose the checkboxes beside each item per page, is there a way I can select all approx. 600 inventory items at once to sync/reconcile with Square POS inventory data?

    EDIT: I figured it out by using screen options and item display change to 999.

    • This reply was modified 2 years, 9 months ago by wurdpressuzer.
    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Hi @sandipmondal thanks for your help…

    I have to say, respectfully, that this check-box makes no sense and should be turned on by default. A business owner doesn’t want to have to check a box, when they’ve already connected WooCommerce + Square POS to sync, that’s the entire reason they connected the platforms in the first place — so they’ll sync together based on sold item inventory updates.

    I’m really shocked that properly using the sync functionality of the 2 leading e-commerce and POS solutions in the world comes down to a small checkbox that’s easily missed, and honestly shouldn’t even be a necessary step. Our online inventory and our in-store inventory are identical, we launched a website so we could expand our reach and profitability by selling products to consumers outside of our local brick-and-mortar limitations.

    ———-

    The link your shared in your post for bulk-action updates to enable the “Sync Product Data with Square” mentions:

    “Product changes based on orders such as inventory changes are not affected by this. Even if Square is the system of record, when an order comes in via your WooCommerce store, the inventory on Square will be updated as well.”

    So does this mean that if something sells in our store, the inventory is adjusted in WooCommerce (Woo is our inventory master system of record), and if something sells online, the inventory for that item is likewise updated at our checkout counter in the Square POS automatically by default? If so… what, specifically, does checking this box accomplish (I assume it’s making updates to colors, description, product image(s), or SKUs updates?)

    ———-

    I greatly appreciate your help and confirming what I feared about that inconspicuous check-box, and am only expressing my disappointment overall, obviously you’re being helping and I know you didn’t design this flaw into the WooCommerce system. Thanks again!

    • This reply was modified 2 years, 9 months ago by wurdpressuzer.
    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Hi @thracefulton thanks for your reply, I didn’t receive a notification so I’m glad I checked here.

    When you say:

    If you have WooCommerce as your System of Record, then inventory sync is automatic for any products for which you have it enabled.

    How would, or could, I have our entire WooCommerce store default set to always communicate 2-way between Square POS and WooCommerce so that inventory is always 100% accurate and up-to-date no matter if something is sold online, or in-store?

    Do I have to go back through our ~600 products and check that box for every item, or is there a batch way to do this (if needed), and how can I set up permanent settings so absolutely every inventory item is 100% synced to update accordingly for any sale, on our website, or in our store?

Viewing 15 replies - 16 through 30 (of 48 total)