wtleaver
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Theme active, but somehow unactivates itself leaving white screenHi John! I suppose I should have joined this forum previously, as many WordPress sites as we host at MediaServe. I figured I’d register today and help you out here, now that you have a public discussion going about this weird issue you’re having.
I should point out that you do not need to fear disabling any security related plugin. In fact, we PREFER that you do not run any at all. Just follow the steps to harden WordPress (other than using plugins), as our abuse detection system will automatically null route IP addresses that are brute force attacking WordPress (or Joomla, or [insert popular CMS here.])
My first thought about your issue is that it would be very odd for this to be a hosting/server problem. In order for your theme to be deactivated I believe a modification would have to be done to one or more of the theme related options in the wp_options table, or files in the theme’s directory would have to be messed with (or both). This isn’t something that is just going to happen randomly because of a server issue.
My guess is this could be a code issue somewhere in a plugin or theme, or perhaps even malicious activity of some kind.
You may want to look at your wp-admin/error_log file as there are some warnings and sql errors there going back to June 16th, and as recent as today July 3rd. They may be totally unrelated, but you will want to look over them regardless in case something is amiss.
This could be a tough nut to crack given that it seems to take time to happen. One thing we can try is to take a snapshot of the wp_options table and the theme directory when everything is good, then put a 1-minute content based monitor on your site to immediately catch the change (we have the facilities for this no need for you to have to bother with it), and when the theme gets deactivated we can look for changes to the wp_options table or theme and also look at http activity for the time to see if we can see anything suspicious.
I can arrange the details with you via your support ticket.
W. Troy Leaver
MediaServe.com