wrightsarah

I got it! Thank you for your help!

Hi Ethan,

Thank you so much for your response. I manually typed the code into the message box and unfortunately the PDF is still not sending when the form is submitted. The reply-to is set to {field_id=”1″} which is the email field, and the code is placed in to the message field. Is there something I am missing?

I appreciate you taking the time to help me with this!

<a href="https://helloortho.com/wp-content/uploads/2020/10/Join-Our-Study-Letter.pdf" target="_blank" rel="noopener">Click to join the study</a>

• This reply was modified 4 years, 4 months ago by wrightsarah.

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<a href=”https://helloortho.com/wp-content/uploads/2020/10/Join-Our-Study-Letter.pdf&#8221; target=”_blank” >Click to join the study</a>

There is the code

Hi CS,

I hadn’t heard back for some time, so I ended up doing some research and finding that the browsers can only handle loading so many WebGL scripts at one time. We minimized the amount of tours per page and that resolved our issues.

Thanks for all your time!

Hi CS,

I have been emailing support. I had preformed the recommendations with the plugins and still the issue occurred. Your team emailed me thinking it was an issue with the Divi theme and were testing it, however I emailed them Monday to see if they had any updates and have not heard back.

The issue is still occurring with the tours. I emailed a video to the team of the issue.

Here is a test link: https://www.mstrategicpartners.com/central-plant-test/

Sometimes some show up, sometimes its a grey square after awhile, and sometimes a bright red square shows up (but goes away once clicked on)

Thank you for your response! I will open a support ticket with my.elementor.com