wptravelsupport

Hi,

We would like to apologize for the inconvenience.

Regarding adding the multiple trips on the single checkout please refer to the link attached below:

https://wptravel.io/how-to-add-multiple-trips-under-mini-cart-on-the-checkout-page/ 

Also, regarding the translation of the traveler number, can you please make sure you have added the correct translation as in the screenshot https://prnt.sc/CVQQVvF38Y4l?

If the issue still persists, please let us know. 

Hi,

Thank you for contacting WP Travel Support team.

Regarding adding the gap between the currency symbol and the price, please add the following given CSS code in the Additional CSS section by going to?Admin Panel > Appearance > Customize > Additional CSS.

.trip-price .wp-travel-trip-currency {
  margin-right: 7px;
}

.item-price del span, .item-price span span {
  margin-left: 10px;
}
.right-info p strong span {
  margin-left: 10px;
}

Hope this helps.

Hi,

We would like to apologize for the trouble you are facing.

Can you please mention the country that you are willing to show default on the checkout page so that we could help you with the correct code?

Also,  when we inspected it using the code from the knowledgebase, we found that everything is working fine as shown in the attached screenshot https://prnt.sc/bLqG_qvZc2Ty?

Further, please attach the code you added to the child theme.

Waiting for your response.

@denmarkdiokno99
We are deeply concerned about the issues of website performance you are facing now;

However,
In order to clearly verify the issues for rectifying them ASAP, we are wondering to receive your’s website login details,

So, our team will figure out what is happening and why the issue has popped out to solve your website issue instantly.?

You will soon receive an email from our support asking for details and more information to assist you on further.

We appreciate your cooperation in this matter, in advance.

Hello,

Thank you so much for your kind words.

It means a lot to us. We really appreciate the effort and hope for the same support(contribution) from our users in the future as well.

Also, we will try to provide the best services we can in the upcoming days as well.

Recently it’s not possible to display all the locations in the itinerary layout but worry not, we will record it in our features request list, and explore it further for development.

Hoping for kind cooperation.

Hi,

We would like to apologize for the trouble you are facing.

When we inspected the translation issue on our site, we found out that everything is working fine.

Regarding the translation of the Book and Pay option, please refer to the link attached below:

https://wptravel.io/translation-of-the-strings/

Also, if you are not being able to find the text under translation then make sure you click on the sync option as shown in the screenshot https://prnt.sc/-vAMmyeqRpaf

Hope this helps.

Hi,

We would like to apologize for the inconvenience.

As for now ?Activities and Trip Types will not be displayed in the trip itinerary. But worry not we will recorded it in our features request list.

Also regarding the minor layout fixes, please add the following given CSS code in the Additional CSS section by going to?Admin Panel > Appearance > Customize > Additional CSS.

.wptravel-layout-v2 .wptravel-archive-wrapper .view-box .view-content .left-content header .entry-title .heading-link{
font-size: 20px !important;
}
.wptravel-layout-v2 .wptravel-archive-wrapper.grid-view .view-box .view-content .right-content .footer-wrapper .trip-price .price-here {
   font-size:20px!important;
}
.wptravel-layout-v2 .wptravel-archive-wrapper .view-box .view-content .left-content .wp-travel-trip-time span {
   margin-left: 0px!important;
}

Hope this helps.

Further, we don’t have a way to achieve this without editing the code right now.

If you have any queries further, please let us know.

Hi,

Thank you for reaching out to us regarding the issue.

We have replied to the support of another (not redirecting to the checkout page) issue you mentioned, so please have a look.

Thank you for your patience, and we look forward to assisting you further.

Hi,

We would like to apologize for the trouble you are facing.

If you are not getting into the Checkout Page after clicking on the?“Book Now”?button, then you have to make sure you have set the Checkout page from the backend.

For more detail, please refer to the link attached below:

https://wptravel.io/checkout-page-wp-travel-dashboard-page-setup/

Hope this helps.

Hi,

We would like to apologize for the inconvenience.

If you are referring to translate the strings in another language then you can translate the strings in any language as per your requirement using LOCO Translate plugin as WP Travel Plugin is translation ready.

For detail assistance regarding translating strings using the Loco Translate plugin, please once refer to the below-given link:

https://wptravel.io/translation-of-the-strings/

Regarding translating the tab in a single trip page, the strings used in tabs cannot be translated using the LOCO Translate plugin as the strings for tabs are editable and not hard coded. So, you have to add a translated string for the tab manually.

For detail assistance regarding translating the tab in the single trip page, please once refer to below-given link:

https://wptravel.io/how-can-i-translate-tabs-in-single-trip-page/

Hope this helps.

Hi,

We would like to apologize for the delay in response.

We have fixed the issue regarding the “Please Wait” under the booking tab. So, can you please once verify the issue by updating WP Travel to v7.1.1?

Waiting for your response.

Hi,

Thank you for providing us with the detailed information.

When we inspected your site, we found out that you have added the shortcode under the Preformatted block ( https://prnt.sc/7_Og_9y5tdvH ) due to which you are facing the layout issue.

So, to get rid of the layout issue make sure to add the shortcode under the shortcode block as in the attached screenshot ( https://prnt.sc/3dSBWSBhr3XS )

Hope this helps. 

If you have any further queries related to WP Travel, please do not hesitate to contact us. 

Hi,

Thank you for contacting WP Travel team.

Regarding translating the tab in a single trip page, the strings used in tabs cannot be translated using the LOCO Translate plugin as the strings for tabs are editable and not hard coded. So, you have to add a translated string for the tab manually.

For detail assistance regarding translating the tab in the single trip page, please once refer to below-given link:

https://wptravel.io/how-can-i-translate-tabs-in-single-trip-page/

Also, regarding the please wait displayed under the booking tab, can you please once verify the issue by deactivating all third-party plugins and activating only WP Travel plugin (Pro as well) as a third-party plugin conflict can be one of the leading causes for the uncertain behavior of your site?
?
For plugin conflict check, please refer to the below-given link:
?
https://wptravel.io/plugin-conflicts-in-wordpress/

Waiting for your response.

Hi,

We sincerely apologize for any inconvenience caused.

Unfortunately, we are unable to track your support in the support inbox so we are here to assist you.

Can you please provide the shortcode that you have added to the service page or a backend screenshot so that it allows us to inspect the issue more thoroughly and provide you with an appropriate solution?

Waiting for your response.

Hi,

We would like to apologize for the trouble you are facing.

When we inspected the issue you have reported, we found out that everything is working fine on our site with the same filter code that we have provide you earlier.

Also, it seems like it requires troubleshooting on your site. So, we recommend reaching out to our dedicated?<u>support system</u> or you can directly email our support at?<u>[email protected]</u>.?

Further, By contacting the support team, you can increase the likelihood of resolving the problem quickly and efficiently.

Thank you.