WPTimeCapsule

Hi,

Yearly and lifetime plans do not include storage for backup files. Please connect your Cloud Storage account to save the backup files.

Cheers!

Hi,

Thank you for bringing this matter to our attention. We will update our plugin information soon.

Cheers!

Hi,

We are sorry to hear about your disappointment with our plugin and hope you will accept our sincerest apologies.
Also, we would like to assist you personally with making things right.

Please give us an opportunity to resolve this issue immediately by reaching out to our technical support team at help at wptimecapsule dot com. One of our developers will assist you in sorting out the problems you encountered with the synchronization.

Thank you.

Hi,

Thank you for taking the time to inquire. Unfortunately, I’m sorry, we do not have any options to change the backup directory on your Dropbox folder.

If you got any other questions or concerns, please write to us at help at wptimecapsule dot com.

Cheers!

Hi,

Thank you for posting a review, and we’re sorry your experience didn’t match your expectations.
The WPTC plugin is typically known for the slow first backup as it uses a different backup mechanism. All the files are uploaded directly to your cloud, so the first backup will take longer than other backup solutions.
However, the subsequent backups will be much faster since only the changed files will be uploaded.
As a result, the backups will be completed in a short period, and the storage space used for the backups would be very low compared to other backup solutions.

Kindly give WPTC plugin another shot and wait until the first backup completes.
I’m sure that you will have a better experience.

Cheers!

Hi,

Thank you for your feedback.

I’m sorry that you were disappointed with our plugin backup speed. Usually, the first backup takes a long time to complete. You could close the browser tab after initiating the primary backups.
Once the first backup is completed, you will receive a notification email, and also, the subsequent backups will be pretty fast as the plugin backs up only the changes on your site.
Also, you can stop or start the backups anytime from your WPTC plugin backup settings page.

Yes, right now, there is no option to delete your account from your end. We will bring possibilities to delete the account in the future.

Thank you again for sharing your feedback with us. We take all reviews seriously and will use them in our continuous improvement efforts!

Cheers!

Hi,

I appreciate you taking the time to write to us about this issue with the error message.
We kindly request you to contact our support team at help at wptimecapsule dot com.
One of our technical support guys will immediately assist you further in fixing the real-time backup issues on your WordPress site.

Thank you

Hello Meer,

Thank you for reaching out to us here. We checked your WPTC account, and it looks like your trial plan has expired. Kindly subscribe to any one of our plans to continue using the premium services of the WPTC plugin.

Cheers!

Hi,

Thank you for your review. I’m sorry to hear you had a disappointing experience, but I really appreciate you bringing this issue to our attention.
Our plugin takes a long time to complete the first backup as it uploads every file and folder on your WordPress directory to the cloud storage you chose.
Once the first backup is completed, the subsequent backup will be much faster.

Please give WPTC plugin another chance by re-initiating the first backup on your site. If you got any other questions or concerns, write to us to help at wptimecapsule dot com.

Cheers!

Hi,

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Yes, the first backup will be slow, but the subsequent backups will be faster.
Also, it is unusual that backups kept stopping on your site. We will love to make things right if you give us another chance.
Kindly write us to our support team at help at wptimecapsule dot com.

Note: The trial plan will be cancelled automatically after the 30 days trial period. However, I have noted your point and will bring options to cancel the trial from your WPTC account.

Cheers!

Hi Robin,

Thank you for reaching out to us with your request. We did reply to both of your emails.
Unfortunately, the email didn’t get delivered with the below error.

Mail couldn’t be delivered
Reason: [email protected]: xxx.5.7.1 Reject for policy reason RULE3_2. See https://postmaster.gandi.net

We have downgraded your plan to Freelancer and processed the refund by calculating the price difference. Check your PayPal account, and you should see the refund money immediately.

Since we downgraded the plan, the auto-renewal is disabled on your account. Kindly ensure that you purchase the Freelancer plan next year and reactivate the auto-renewals.

Let us know if you got any other questions or concerns further.

Cheers!

• This reply was modified 2 years, 11 months ago by WPTimeCapsule.

Hi,

Thank you for reaching out to us here. Please do not truncate the wptc_processed_files table on your WordPress database. This table contains all the backup meta-data essential during the restore process.
Despite emptying the table, ensure that you have excluded all the unwanted files such as cache files, other backup plugin files, log files, etc on the WPTC plugins’ backup settings page before initiating the first backup on your site.

You can delete and reinstall the WPTC plugin to initiate a fresh backup by excluding the files as mentioned earlier. But this will upload all the files and create duplicates on the cloud storage.

Cheers!

Hi,

Thank you for reaching out to us here. Could you please write to us with more details and steps to recreate the issue to our support team at help at wptimecapsule dot com?
Our technical support team will further assist you on this matter and get them sorted out at the earliest.

Cheers!

Hello,

Have you guys installed the WPTC plugin on a site hosted on WordPress.com?
WP Time Capsule works only on www.remarpro.com sites.

If you are experiencing the reported error on www.remarpro.com sites, I kindly request you to write to our technical support team (help at wptimecapsule dot com).

We will investigate further and assist you in sorting out the error.

Cheers!

Hi Richard,

Could you please share your WordPress site URL to our following support email id –
help at wptimecapsule dot com?
One of our technical support guys will assist you further and fix the issue immediately.

Cheers!