WPSuperiors

Hi @fcpro ,

We are closing this ticket for now.

If you need further assistance please feel free to contact at our support channel.

Hi @fcpro ,

Thanks for reaching out.
Our plugin can allow users to select or not select the while checkout.
Please note, that our plugin only works on the WooCommerce checkout page.
Please let me know for any other clarification.

Thanks.

Thanks @osamaesh , for letting us know.

We are working on it.

We hope at next release this issue will be resolved.

Hi @estudios-delta ,

Sorry for the inconvineance.

I hope your amount already been refunded.

Thanks for your time and patience.

Thanks for sharing your valuable thoughts.

Please let us know which things we should improve.

You can send your suggestion to [email protected]

We are extremely sorry for the incident.
We have put a high priority on your ticket.
Within an hour you will get a reply from the team.
Please stay connected with us.

Thanks.

Hi @wernerleonard ,
Few days back, one of our support guys has sent an email regarding this.
Please reply over there.

Thanks.

Hi @wernerleonard ,
I hope our development team helps you to resolve the problem.
In case of any further support please stay connected on the same email chain.

Thanks.

Hi @wernerleonard ,
1. Auto-checked/Auto-applied the fees – Enabled, but still have to tick it when checking out. Is this a bug or is this option only working in premium version?
— Yes, this feature is only available at Premium version.

2. When checking out, and ticking the additional fees box, the additional fees shows 0.00
— We need to see the backend admin screen to understand the additional fee settings. Your localhost can’t be visible or accessible outside of your computer.
It would be perfect, if you purchase the premium version and get connected to the developer directly through the support channel.
Only you need to buy the premium version and send an email with the order ID to the support email.
That’s it.
We would be happy to help you.

Thanks.

We are extremely to hear this.
Please send an email to [email protected] and please mention the order ID on the email header.
Our development team will help to solve the problem.
We are happy to help you.

Hope this question has been answered through the support email channel.
Let us know there if you are looking for any additional support.

Thanks.

Hi @raihan143 ,
Can you please send an email to our support team, and describe the problem?
Your email helps us to make it a better product.

Thanks.

Hi @cormip ,
We are incredibly sorry for your worst experience.
We understand your frustration.
As per your case details, we came to know you are expecting a feature (additional fees based on Shipping) that is not available at the plugin, in fact, we haven’t mentioned or advertised, or promised this feature. Based on that the support guy denies the refund.
In fact payment gateway, through which you paid to us, also deny your refund request.
We hope you understand the circumstances.

Besides that, the plugin “Checkout Field Editor for WooCommerce” by ThemeHigh is not the same plugin as WooCommerce Additional Fees On Checkout. Both are different.

We are happy to know that you found your solution. And thank you for reaching us. We will improve our support, that’s a promise.

Thanks.

Hi @beckymelton1949 ,
We are extremely sorry for this late reply.
You can use the contact page now to send your query or you can email us at [email protected]
We will help you for sure.

Thanks.

Hi @storetema ,
while we are trying to open the link, we see,
Visiting a dangerous website has been prevented

Detected at: 02-05-2021 20:00:46

Web address: https://b.top4top.io/p_1944wgtx01.png

Blocked by: Web Anti-Virus

Reason: dangerous web address

Detection method: Cloud Protection

Please provide a proper way so that it shouldn’t be malicious.
Otherwise you can email us at [email protected]