wpstream

Hello Jos,

We will close this ticket in 24 hours. If you have any further questions or concerns, please return within this time frame – or otherwise, you can always open a new support ticket. We appreciate your input and ideas for improving our plugin (and readme!).

Kind regards,
Beatrice

Hello Jos,

Thanks for your kind suggestion, the page has just been updated to the latest version. Please let us know if you have further questions or concerns!

Best,
Beatrice

Hello there,

We hope we were able to provide a solution to your issue. If you do not have any other issues or concerns, this support thread will be closed in 2 days. Feel free to open another support ticket if you have further issues!

Best,
Beatrice

Hello there,

We hope we were able to provide a solution to your issue. If you do not have any other issues or concerns, this support thread will be closed in 2 days. Feel free to open another support ticket if you have further issues!

Best,
Beatrice

Hi,
That’s not from our plugin -however there is a independent issue with the event unit on mobile devices.

to fix both for mobile add this css code
@media only screen and (max-width:430px){
ul, ol {
margin: 0px;
padding: 0px 10px;
}
.wpstream_product_unit {
width: 100%;
}
}

this will be applied for resolutions lower than 430px . However i see other css issues that are not related with our plugin. You may want to investigate those.

Thank you

^

• This reply was modified 2 years, 6 months ago by wpstream.

Hi,
on https://www.thenexgenusa.com/go-live-channels/ i see also the left padding but that is something it comes from your theme – in style.css at ine 523 you have
ul, ol {
margin: 0 0 1.5em 3em;
}

https://prnt.sc/iz-3_1YgjmrG – this seems like a list of player of channels players – If 2 ore more events are live in the same they will played in the same time and maybe this is not something you want

this https://prnt.sc/up9NjKynxa9P is the correct implementation – What you can is edit each channel and put a nice featured image. That image will replace our logo and will look much more professional.

Thank you

Hi,
While i think i understand why you are trying to do i do not know if i can offer you a piece of code that while help you.

What is not working ? Do you see the messages like echo ‘live show’; ? If not print the $startdate = get_field(‘live_stream_start_date’, false, false); and see if you have something saved in there .

Also for the display if the vod player you could use
main->wpstream_player->wpstream_video_player_shortcode($product_id);

I’m sorry i could not help you more.

Hello there,

Thank you for providing more information to help us understand your concern. I have forwarded this to Tier 2 support so that they can investigate what can be done.

We really appreciate your patience with us, and do let us know in the mean time if there are any other questions you have.

Best,
Beatrice

Hi there,

Thanks for your message!

Unfortunately, I don’t think I’ve fully grasped the idea of what you are trying to achieve. I understand what you want to do – but not the final concept.

If you could please explain how this logic would work with an example of a page or website that does this, that would be precious information.

Looking forward to your response!

Best,
Beatrice

Hello there,

Thanks for getting in contact with us and we’re glad that you were able to integrate WpStream onto your website. Unfortunately, it appears that your site is under construction and the page is not visible at this time.

However, to answer your question regarding notifications – we don’t currently have an automated way to let viewers know that you are live. You can do this by sharing the page on your Social media pages or through email. However, what we do have instead that we hope would make a close alternative is setting up a list on your website with all the current ‘Active’ Live streams. This way, whenever a viewer comes onto your website, they can see if you are live. You can also add a text under the thumbnail to show viewers that you are LIVE.
Here is the link to a tutorial to set this up https://youtu.be/2hKJ3jXIR3Q

Hope this helps and please let us know if you have further questions or concerns ??

Best,
Beatrice

• This reply was modified 2 years, 6 months ago by wpstream.

Hi Jos, sorry did not mean to rush the resolve.

We’ll be discussing the options to add the changelog either in full or as a link, thanks a lot for the suggestion.
Will update the thread as soon as we decide on either.

Best regards, C.

Hi Jos, thanks for reaching out,

We choose not to include a change log along with the plugin description, however you can check out the plugin release notes on our website via the following link

https://wpstream.net/wpstream-plugin-wpstream-theme-release-updates

Hope this helps, best wishes,
Christina

Hello there,

We will now close this support ticket. If you still have any questions or concerns, you are free to open another support ticket!

Best regards,
Beatrice

Hi,

Please get in contact with [email protected] to schedule a call. Looking forward to hearing from you!

Best,
BT