PDFG Support

Hi Ryan,

The Fake Worker error is due to a conflict with caching tools and the PDF Embedder scripts. Please check the following on your site:

1. Make sure that you are using the most up to date version of the plugin (Free v. 4.6.4, Premium v. 5.0.2, and Secure v. 4.4.5).
2. While you do not need to exclude the PDF Embedder scripts with the majority of caching tools, you do still need to make one settings adjustment in the caching plugin to disable inline or aggregation of JS files. Please see: https://wp-pdf.com/kb/setting-up-fake-worker-failed-error-message/. Your plugin settings may differ and it may be necessary to reach out to the caching plugin support if you can not find this setting.
3. Once the plugin has been updated, flush the cache to remove the old cached scripts. It may also be necessary to manually delete the minified script (/wp-content/cache/min/4d856323b4cef963c578dd7bd482e037.js):
4. Finally, clear your browser cache and reload the page.

Vielen Dank für die Bewertung!

Hi @vincentpogi,

Unfortunately, this isn’t an issue that we can fix on our side because Internet Download Manager changes the default behaviour of how the browser responds to content and requests to access content. It sounds like “Internet Download Manager” is doing something that prevents the PDF Embedder script (PDF.js) from working correctly. Hence this isn’t an issue that can be fixed on our or the PDF.js development community’s side, but the problem should rather be reported to the vendor of “Internet Download Manager”. You can contact the developers of IDM here: https://www.internetdownloadmanager.com/register/new_faq/main.cgi

Hi @sonamooinc,

There is no intend to fool anyone but I will forward your feedback and comments to our marketing people. Thanks for the suggestions! ??

Hi @antonv,

Google’s bots, and those of other search engines, will still crawl and index the content of your PDF provided that the content is text and not entirely made of images. Links within the PDF document (links only work with the Premium or Secure version of the plugin) will also be indexed by the search engine. There is a good summary about how this works here: https://www.thewebmaster.com/seo/2016/feb/24/google-we-index-pdfs-just-like-any-other-web-page/

A couple things you can do to make sure your PDFs have strong SEO elements would be to include the title, author, and meta tags within the document’s properties. If you are creating your PDFs in Word, you can do this within the Info tab of the program. Likewise, Adobe Acrobat has these elements as well.

Hi @sonamooinc,

Sorry that the license terms were missed. The Secure and Premium plugins include 12 months of support and plugin code updates. This will be reflected by the expiry date you will see when you activate the plugin license on your site. This is stated in our FAQ and on our Terms of Service which are agreed upon at the time of purchase (there is a link there to view the Terms before agreeing).

Links:

• https://wp-pdf.com/kb/if-i-buy-a-license-can-i-use-the-product-forever/
• https://wp-pdf.com/terms/

Hi @trec-r,

?Apologies for the delay in responding. I had sent an email on the 7th when we had received your initial contact but it appears to have bounced. I have resent the email in hopes that it will get to you this time.

In case it doesn’t, can you please enter the other key listed on your account. You have entered the parent key which is incorrect and resulting in the invalid / mismatch error you are seeing.

I do also want to mention that the plugin functionality is not designed to stop working simply due to licensing issues. The licensing only controls the access to the automatic update functionality.

Hi @suchipsa,

There are a couple things that you can try if you are experiencing crashing or blank pages:

1. Take a look to see if your site is caching content differently in mobile devices vs. desktop devices. This is a very common thing and likely to produce errors in the mobile environment (scripts aren’t loaded so the viewer can’t be rendered). Please see https://wp-pdf.com/kb/using-caching-or-minifying-plugins/
2. Decreasing the file size of the original document as this can cause the file to timeout when requested from the server. We have seen some remarkable compression from this free service https://www.ilovepdf.com/compress_pdf that has helped other customers in the past. This will save data and decrease the loading time for your users in any case
3. Check the formatting of the document when it was created as a PDF, in particular, look at how the images have been added and if there are any layers or transparencies. These should be flattened when the PDF is rendered as they can create blank pages or other discrepancies in the appearance from the original.
4. You can also try the following to see if it makes a difference:

• Open the PDF with Acrobat DC
• Select “Save as another type”, and Select PDF/A type.
• Replace with the standard PDF file.

About PDF/A type: https://helpx.adobe.com/acrobat/using/pdf-x-pdf-a-pdf.html

Once you adjust the file format, upload it to your site (I would recommend altering the file name slightly so you know you are loading the revised document), and embed it again.

• Finally, another possibility would be the fonts used within the PDF. Using a more universal font such as Arial / Helvetica may fix the issue.

There are some additional options that are availabe in the paid versions of the plugin; however, iOS is quirky so I would recommend going through the above first to see if those options help as they would also help with the paid plugin performance.

• This reply was modified 2 years, 9 months ago by PDFG Support. Reason: fixed list formatting
• This reply was modified 2 years, 9 months ago by PDFG Support.

Hi @suchipsa,

I am happy to pass along a method shared by another customer who created a Table of Contents which opened the embedded PDF in the same page when a visitor clicked on the corresponding link:

I was able to load and display PDF files on button click using the following technique.
1. Use ajax to run the shortcode on button click.
2. Get the shortcode result and set it in search result page.
3. Reload the scripts needed for the plugin using the following code:
[ jQuery('.pdfemb-viewer').pdfEmbedder(); ]

*I got the hint from the following page: https://wp-pdf.com/kb/the-viewer-doesnt-display-at-all-or-at-wrong-size-when-inside-a-javascript-based-tab-or-ajax-page-transitions/

I hope that will help point you in the right direction to accomplish your goal.

Hi @saltychalkginga,

We’re sorry to hear that you are experiencing difficulties downloading the plugin. We have confirmed tht the plugin is properly packaged and being delivered correctly.

It is possible that your download was interrupted by your internet service, a firewall, or other such cause. To download and install the plugin, please try the download link again from the WP page or from your WP admin, search for the keyword “Google Drive Embedder”

If you are still encountering difficulties obtaining the plugin through the above channels, please feel free to send us an email to [email protected] and we can find another way to get the plugin to you.

Hi @d1imt,

Please send us an email to [email protected] and we can send you a patched version of that file to resolve the PHP 8 error until we send out a general plugin update.

Thank you!

Not PDF Embedder but PDF2JSON script from Artifex Software

@medialps — yes, the search is disabled for the moment while the devs determine why the 5.0.0 update didn’t work. Once that issue has been resolved, we will be publishing an update with the search functionality.

@rscott7706 — You should be seeing an update prompt in the Plugins screen or your Updates screen. Failing that, you can login to your account on WP-PDF.com to download the 5.0.2 ZIP file.

@ep2012 — the free version is still on 4.6.4. The paid versions (Premium and Secure) are the ones on 5.0.2. If you have a valid license for either of those, you should be seeing an update prompt in the Plugins screen or your Updates screen. Failing that, you can login to your account on WP-PDF.com to download the 5.0.2 ZIP file.

Hi everyone,

Please update to 5.0.2. That update will resolve the issues you are seeing with the 5.0.0 update. Once updated, please flush any caches on the site and browser. Apologies for any inconvenience this caused.

Hi @sjo007,

Please update to 5.0.2. That update will resolve the issues you are seeing with the 5.0.0 update. Apologies for any inconvenience this caused.