wpmarisa

Solved by cleaning the cookie history from the device affected by the error.

Hello and thank you very much for your reply.

II am receiving numerous reports from my customers who are unable to place an order on my website: I thought that the problem was only for mobile phones, indeed, some types of mobile phones (for example Samsung, Apple) because others work (for example Huawei), but this evening one of my customers told me that she is unable to do the order from desktop. This last customer receives the error that she has not entered the country, street, city, etc. fields… but in reality she has entered them.

I really hope you can help me! Thanks in advance!

Below is the status of the system:

` WordPress Environment

WordPress address (URL): https://www.siasstudio.com<br>Site address (URL): https://www.siasstudio.com<br>WC Version: 8.5.2<br>REST API Version: ? 8.5.2<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: it_IT<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 50 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 1000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f

SUHOSIN Installed: –<br>MySQL Version: 5.7.43-47-log<br>Max Upload Size: 25 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.5.2<br>WC Database Prefix: wp169_<br>Dimensione totale database: 105.28MB<br>Dimensione dati database: 82.66MB<br>Dimensione indice database: 22.62MB<br>wp169_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB<br>wp169_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp169_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp169_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp169_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp169_woocommerce_order_itemmeta: Dati: 0.13MB + indice: 0.14MB + motore InnoDB<br>wp169_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp169_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp169_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp169_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 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amn_exact-metrics: 1<br>attachment: 1731<br>client: 11<br>custom_css: 3<br>customize_changeset: 2<br>elementor_library: 1<br>ftc_footer: 3<br>ftc_testimonial: 15<br>ig_campaign: 1<br>ig_message: 1<br>mc4wp-form: 1<br>nav_menu_item: 216<br>oembed_cache: 3<br>opanda-item: 5<br>page: 23<br>polylang_mo: 2<br>popup: 1<br>popup_theme: 6<br>portfolio: 16<br>portfolio-item: 29<br>post: 8<br>pricing: 9<br>product: 306<br>product_variation: 238<br>revision: 296<br>saswp: 1<br>shop_coupon: 4<br>shop_order: 207<br>shop_order_refund: 3<br>slides: 2<br>team: 7<br>testimonial: 4<br>testimonials: 9<br>tribe_events: 2<br>tribe_organizer: 2<br>tribe_venue: 1<br>vc_settings_preset: 2<br>watermark: 1<br>whatsapp-accounts: 1<br>widgetkit: 2<br>wpcf7_contact_form: 4<br>wpuf_contact_form: 1<br>wpuf_input: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (30)

Akismet Anti-spam: Spam Protection: by Automattic - Squadra antispam – 5.3.1<br>Click to Chat: by HoliThemes – 3.32<br>Contact Form 7: by Takayuki Miyoshi – 5.8.6<br>CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.8<br>Counter Visitor for Woocommerce: by Daniel Riera – 1.3.6<br>Elementor Pro: by Elementor.com – 3.18.3<br>Elementor: by Elementor.com – 3.18.3<br>Envato Market: by Envato – 2.0.11<br>FLEX MAP: by Jax Porter & Fox – 1.0.3<br>FlowPaper: by Devaldi Ltd – 2.0.4<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.1<br>Feed Instagram di Smash Balloon: by Smash Balloon – 6.2.7<br>Jetpack: by Automattic – 13.0<br>WPBakery Page Builder: by Michael M - WPBakery.com – 7.4<br>Loco Translate: by Tim Whitlock – 2.6.6<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11<br>Partita Iva per Fattura Elettronica: by Alessandro Romani – 1.3.2<br>Restore Classic Widgets: by Bill Minozzi – 3.6<br>Select Core: by Select Themes – 1.3<br>Social Locker: by OnePress – 5.6.2<br>UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com<br>DavidAnderson – 1.23.16

CartBounty - Salva e recupera i carrelli abbandonati per WooCommerce: by Streamline.lv – 8.0<br>FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 1.4.1.7<br>WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.5.5<br>WooCommerce PayPal Payments: by WooCommerce – 2.5.1<br>WooCommerce: by Automattic – 8.5.2<br>Yoast SEO: by Team Yoast – 21.9.1<br>WP Fastest Cache Premium: by Emre Vona – 1.7.0<br>WP Fastest Cache: by Emre Vona – 1.2.3<br>Yoast SEO: WooCommerce: by Team Yoast – 16.0 Inactive Plugins (2)

Facebook for WooCommerce: by Facebook – 3.1.9<br>My Marginalia: by davidfcarr – 1.0.6 Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #1616 - /negozio/<br>Carrello: #1617 - /carrello/<br>Pagamento: #1618 - /cassa/<br>Il mio account: #1619 - /mio-account/<br>Termini e condizioni: #4331 - /termini-e-condizioni/ Theme

Name: Kloe Child<br>Version: 1.0.0<br>Author URL: https://themeforest.net/user/select-themes<br>Child Theme: ?<br>Parent Theme Name: Kloe<br>Parent Theme Version: 2.9<br>Parent Theme Author URL: https://themeforest.net/user/select-themes<br>WooCommerce Support: ? Templates

Archive Template: Il tuo tema ha il file woocommerce.php<br>non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: kloe/woocommerce/cart/cart-shipping.php<br>kloe/woocommerce/cart/cart-totals.php<br>kloe/woocommerce/cart/cart.php<br>kloe/woocommerce/cart/shipping-calculator.php<br>kloe/woocommerce/content-product.php<br>kloe/woocommerce/content-single-product.php<br>kloe/woocommerce/content-widget-product.php<br>kloe/woocommerce/global/quantity-input.php<br>kloe/woocommerce/single-product/add-to-cart/external.php<br>kloe/woocommerce/single-product/add-to-cart/grouped.php<br>kloe/woocommerce/single-product/add-to-cart/simple.php<br>kloe/woocommerce/single-product/product-image.php<br>kloe/woocommerce/single-product/product-thumbnails.php<br>kloe/woocommerce/single-product/related.php<br>kloe/woocommerce/single-product/tabs/tabs.php WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: IT<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-28 15:23:48 +01:00<br>Options: ?<br>Notes: 26<br>Onboarding: completed Action Scheduler

Completato: 13.264<br>Oldest: 2023-12-27 19:39:29 +0100<br>Newest: 2024-01-27 19:31:43 +0100

Operazione non riuscita: 46<br>Oldest: 2023-07-21 12:13:49 +0200<br>Newest: 2024-01-27 16:39:45 +0100

In attesa: 6<br>Oldest: 2024-01-27 19:36:43 +0100<br>Newest: 2024-01-28 14:46:43 +0100 Status report information

Generated at: 2024-01-27 19:35:49 +01:00<br>`

Hi, yes of course.
I have the PRO version of Elementor.
? I have created a template for the search results.
? I have set up a couple of draft articles and a couple published.
? All items have the same tags (for ease).
? Now do a search in the front end for one of the tags you wrote in the articles and you will see both the drafts and the published articles.
? Now, if you deactivate the LearnPress plugin and search again with the same tag, you will only see published articles.

____________

? Also, when the LearnPress plugin is active, a number is given in the draft articles url (I think it’s an ID) and the slug disappears…

Let me know if it’s all clear.
Thanks!

Thank you!
The error is gone now ??