wpmarian

Hi Pim,

As requested I’ve just sent an email to the addresses mentioned above.

Best,
Marian

Hi Pim,

As you somehow cannot receive my emails anymore, I sent you the information via servmask.com.

Best,
Marian

Hi Pim,

I sent you another email using the established email thread, not changing anything. If you did not receive it, please drop me a line by using the email thread.

Best,
Marian

Hi all,

Geekcheck’s point somehow makes sense to me. It is true that the past few versions have not solved the problems many users experience.

In my case first they were extremely helpful – and I praised them more than once for their outstanding support. Unfortunately, they could not solve the problem. Eventually they asked for my site’s access data for having a closer look at the matter, which first I did not want to submit for security reasons. After more unsuccessful attempts on their behalf I finally submitted access data as the site is a work in progress anyway.

Now I realise that was the biggest mistake ever because since then I have not heard from them in three weeks. I don’t expect immediate replies but after two weeks I politely asked if there were any news but to no avail. Another week passed which was followed by another email by me – but no response.

If there is an issue they have problems solving, they could have just mentioned it. I use the free version and would not have complained. But leaving you in the dark after having shown the upmost trust in them by handing over my access data is a shockingly bad policy.
Now, having been left deeply disappointed, I will change provider – and find another backup plugin.

PS: They often ask users to redirect an issue from their WP Forum to their support at servmask.com. Now, I wonder whether that is a very helpful attitude or simply a means of not having to reveal that problems cannot be solved.

Marian

Hi Pim,
Thanks for your speedy response. I did not receive a notification therefore I just checked for new entries an hour ago.

I did what you suggested but ran into a problem. After opening a new tab, I tried to login to wp-admin with WP Admin. But instead of ending up at wp-admin, I was redirected to wp-admin/install. So, I gave it a chance and installed the same localhost-site once again. After completion, I tried to restore my backup but the process ended exactly as described in my last post.

Any suggestions?

Best, Marian

Same question here.

Hi,
Some weeks ago I exported my localhost site via All-in-One WP Migration and imported it to the one of my provider. Everything worked smoothly. Thanks a lot!

Today I decided to export the live version and to import it to localhost as I want to do some testing offline. Export was a breeze – as usual. When importing it to localhost, I ran into problems, though. Here are my steps:
1) All-in-One WP Migration update to version 4.13
2) Import of backup file:
a) Importing backup => 100% successful
b) Restoring of all files => 100% successful
c) Restoring database => stuck (The wheel keeps turning but nothing happens.)

Reading moepsen’s post, I deactivated Avira AntiVirus and started all over but to no avail.

Any help would be highly appreciated.
Marian