WPGMaps

Hi there @bitslapper

We’re circling back to this. Did you come right?

Hi there @omarr2202
I’m terribly sorry you didn’t have a pleasant experience with our support team.

With regards to your cancellation and refund, we received an email from you on 6 Sep 2023 at 4:34 PM and responded on Thu, 7 Sep 2023 at 7:31 AM requesting more information. We never heard back from you on that email thread.

You then sent an email on Thu, 5 Oct 2023 at 8:54 AM and we responded on Thu, 5 Oct 2023 at 3:37 PM and processed the cancellation and refunds this morning 3 hours ago.

We respond to all customer service tickets within 24 hours (unless it is on a weekend). Perhaps our initial response to you landed up in the spam folder. Either way, we’re sorry you experienced an issue with support and please note that the refunds have been sent to you (a total of $60)

Kind regards

Nick

Hi there @scott07uk

Sorry for the delay in response. I’m not sure why you cant see the map as every user gets to create a map and unlimited markers for free. There may have been an issue with the installation and although this is very rare (due to weird MySQL settings) it can happen. Sorry about that!

Hi @asif_rn

I’m sorry you feel this way. We are pretty clear in what you get with the free/lite version of the plugin. What were you expecting that you did not receive if I may ask? I’d love to try see how we can fix this.

Also, all our positive reviews are from real people and tie back to real support tickets. We aim to provide the best support and believe that is our real differentiator.

Nick

Hi there @ketteva

Thanks for getting in touch with us and I’m sorry you haven’t heard back from us. We normally respond to all tickets within a 24 hour window unless its over the weekend, then you can expect a response early Monday.

Please do get in touch with us again. Although we cannot provide premium plugin support on this channel, we’d be happy to help you via our email support on our website. Please also check your junk/spam folder as our reply may have somehow landed up in there (although unlikely)

Regards

Nick

@prokops we’ve received a ticket from you 18 minutes ago on our support desk. Steve is now sending you a download link. Please let me know when you receive it?

Hi there.
Nick here, the founder of WP Go Maps.

We’re busy investigating the break in communication. Please give us a few minutes.

Hi there @erikawithakdc
I am terribly sorry you experienced this issue. I have reviewed your support ticket with Perry. I just wanted you to know that we have no control over how the geocoding takes place – We use the Google Maps Geocoding API and although you can set the country with which you want to geocode your results in, it is completely up to the Geocoding API with the result that you get back. I know that this can sometimes be frustrating but we really do our best to make sure that you have as many settings as possible to create a truly unique and comprehensive map.

Was this happening with just one postal code, or multiple postal codes?

Also, with regards to the bug you reported – thank you for reporting it. We will make sure that is sorted out ASAP.

If there is any way we can flip this review around, please let me know.

Hi biuechocoo

On 22 June 2016 Google Geo Developers announced that Google Maps no longer supports keyless access to their API and that all API calls must now contain an API key.

This means that all new and existing users of WP Google Maps will now have to register on the Google API console in order to get a Google Maps Javascript API key. In the past, Google Maps allowed you to display a map without an API key but unfortunately from now on this will not be possible.

There are no costs involved with creating an API key however, as it has been in the past, you will be limited to 25 000 map requests per day.

For full documentation on how to create this API key, please visit https://www.wpgmaps.com/documentation/creating-a-google-maps-api-key or watch the video tutorial on Youtube (https://www.youtube.com/watch?v=OH98za14LNg)

The above documentation will also provide which services need to be enabled in your project for your maps to display as expected.

I hope this helps? If not, would you mind still sending me a link to your map so that I can look into this for you?

Hi _bigfudge

It appears that the Google Maps API is loading more than once on the page (likely from your theme or another plugin), which is causing the issue on the page now – other than that the API key you have entered which is being used in our Google Maps API call is being called correctly and not producing any errors.

Hi there.

Please advise what versions of the plugin you are currently using?

Hi wp2075

Thank you for posting your solution. We will be looking further into the cause of this.

My apologies for any inconvenience caused.

Hi biuechocoo

So sorry to hear you’ve been experiencing issues while trying to use the new API key system.

Would you mind sending me a link to your map so that I can assist you in getting your map up and running ASAP?

Hi there

Please ensure your API has two referrers set in the Google Developers Console:

*.mydomain.com/*
*mydomain.com/*

Does this help at all?

Hi there.

@wp2075. I believe we have found a solution to this.

Please ensure your API has two referrers set in the Google Developers Console:

*.mydomain.com/*
*mydomain.com/*

@clarkiemikester. It appears the Google Maps API is being loaded more than once on the page – this is likely from your theme or another plugin. Are you comfortable in removing the duplicate?