WP-LiveChat

Hi Guys

Please note. This functionality is only available in the pro and if you have any queries about it, please rather post on our forums https://wp-livechat.com/forums/forum/support/ or contact us directly via email. [email protected]

@foreclosurepedia – Glad you liked ringing ??

Kind Regards
Mark

Hi Neil

Yes this is expected. We found that if the plugin gets cached, it can cause conflict issues.

You can change this is you like by commenting out the following lines in the plugins main functions file.

echo "<!-- DEFINING DO NOT CACHE -->";
    define('DONOTCACHEPAGE', true);
    define('DONOTCACHEDB', true);

This though my cause un-expected results from the plugin

Kind Regards
Mark

Hi jrsjohn

You can change this in wp-live-chat-support.php

Search for “add_menu_page”. Find “read” and change this to “manage_options”

This will stop your subscribers from having access to the live chat.

We will fix this bug in the next release.

Kind Regards

Hi Nolawd

Please be aware these forums are for non premium versions of plugins. If you have any issues in the future please post here

I looked at your site and both the close and minimize buttons are visible and working.

Please make sure you have V2.7 basic and 2.6 pro. This should fix the issue of the settings page disappearing

Kind Regards
Mark

Hi mommaroodle

Right now the only positions that are available are those two.

Kind Regards

Hi Peter Brinn

You can comment out this line in wp-live-chat-support.php and it will remove the X, stopping the cookie from been set.

<div id="wp-live-chat-close" style="display:none; background-color: <?php echo $wplc_settings_fill; ?> !important; color: <?php echo $wplc_settings_font; ?> !important;">X</div>

Kind Regards

Hi Guys

You can go to our support forum for and help or send us a mail. [email protected]

Kind Regards
Mark

Hi there
So sorry for the delay.
The plugin is not multisite compatible but we are planning on doing this in the near future.

Please contact me on [email protected] to organise your refund.

Sorry about that.

Kind regards
Nick

There could have been a JS error on your site which stopped the plugin from loading correctly. Please paste a link to your site so we can debug?

Hi Hmmh53
if you have minimized or closed the chat box on the front end of your site it will set a cookie to not display again for 24 hours.

Kind regards
Nick

Hi
Thanks for that feedback.
Which hosting provider are you with and what package are you on?

Hi Nikolai
Yes this is available in the pro version.

Hi
Sorry for the delay. I’ve had personal matters to attend to. I apologise.

1. You have full control over the font colour and background colour in the settigns panel.

2. This is probably due to a JS error from another plugin or your theme. Can you paste your console output here for me to debug?

3. There is a timeout of 5 minutes if the user dissapears. The new version now has ‘close chat’ functionality.

Sorry again for the delay.

Kind regards
Nick

Hi
Can you please provide details about the error? Do you get any error messages? This is the first we’ve heard of this error.

Kind regards
Nick

Hi Karen
It appears that you have moved on to another solution. As mentioned in the email this was most probably caused by another JS error which stopped my JS from executing.

Kind regards
Nick