wout77

Hi, I haven’t heard back from the webhost. But thanks for the offer to take a look. I’ll wait to see when the webhost responds, don’t want to take up too much of your time, but your help is appreciated!

First up, thank you so much for your feedback. This gives us something to go on, instead of the webhost simply saying nothing is wrong. Very much appreciated.
As to your questions:
a) it happens to others AND me, but not everybody. But of all devices, computers, people we checked each time, I’d say about 75%, but that’s an estimate based on calling random friends to see what they got in their screens. There’s no error when we purge.
b) as I mentioned before, the webhost has specifically told me not to adjust any settings myself. But I will pass this option along to them the next time I speak to them so that they can try this. I will also show them the 2 possibilities you mentioned, maybe that can help them look in the right direction.

Again, thanks so much. Now I can at least tell them something more specific instead of my hunches!

Hi Raul, I’ll try to answer your questions. Earlier today I also contacted the helpdesk of our template to see if they knew something. He tried changing the color, clicked on FVM Purge and I straight away encountered the issue again. So as to your question if there’s a way to reproduce: it’s by clicking FVM Purge. It’s not random.

“If it “always” happens, can you ask them to visit https://www.whatsmyua.info/ and post here their useragent string?”
>> This was the string I got after checking https://www.whatsmyua.info/:
“Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:63.0) Gecko/20100101 Firefox/63.0”. Was this what you meant? There was more info on the page but I didn’t just want to copy paste anything. Let me know if you need that info, I saved it on a txt file.

Domain name: https://www.teamgamez.nl/

“Do you have the Defer for Pagespeed Insights option ticked?”
“Do you have the Exclude JS files in the “ignore list” option ticked?”
>> as far as I can tell not, but the webhost has asked me not to meddle with their settings. No options are selected in the settings tab at all, save for Admin bar purge and URL Options: “Use the dynamic “//” protocol”

I hope any of this makes sense, I’m quite clueless as to what might go wrong.

Hi, sorry it took me so long, I had to get in touch with the client to set up a test page, but I managed to do so.
And while doing so it turns out that the client had the Tablepress Java functions turned on in that specific table, turning it off fixed the issue right away…
So we solved it! But thanks so much anyway for looking into it, and maybe this will help other people ??

Hi Tom. I already tried that, to no effect.
Thanks for checking it out, anyway, appreciated! I’ll try to do some more fiddling, and if that doesn’t work I will have to look for an alternative ??

Hi, thanks for looking into it!
The reason that there aren’t 12 variations is because we deleted those 3, since that particular configuration isn’t for sale. Some background info: it’s for peanuts, the choices are salted/unsalted and roasted/unroasted in 250gr, 500gr and 1000gr.
However, you can only have salted in the roasted type, so we removed the unroasted salted variations…

But could that be the problem here, then?
If so, it’s rather strange that Firefox, Safari and Chrome have no trouble with this, only IE11…
And I think we have the same issue with other products where we haven’t manually removed variations.

Thanks for this suggestion, though, appreciated!

Ah, that makes sense of course. Thanks!!!

Version: 10.0
I just bought it last weekend.

Same issue here. Adding new slides only gives me an ‘item saved’ screen, but no actual items are added to a slide.
It used to work before and I havent added any other plugins in the meantime so I doubt that’s the problem. I have the premium version by the way.

Fixed! Turns out, it was hosting related, I had to sync the htaccess in the adminpanel of my webhost. Simple, in the end ??
Hopefully this might help others with the same issue!

I had almost the same problem. In my case, I had to go into the admin panel of my webhoster and sync the htaccess files, that fixed it right away!

It does, so that might work. I’ll try this, thanks!